Dynamic and results-oriented Customer Experience Specialist with over 5 years of expertise in customer service, technical support, and billing. Demonstrated ability to resolve complex issues while fostering customer loyalty and streamlining operational processes for enhanced efficiency. Proficient in cross-functional collaboration, effectively communicating technical concepts across various channels, and maintaining compliance with regulatory standards such as HIPAA. Committed to leveraging a strong background in customer satisfaction to drive positive outcomes within a forward-thinking team environment.
Hi, I’m
Cheyton Bowman
Lexington,KY
Summary
Overview
8
years of professional experience
Work History
Hims & Hers
Customer Experience Specialist
07.2022 - 04.2025
Job overview
- Resolved over 50+ customer inquiries daily with a 95% satisfaction rate.
- Coordinated medical records requests while maintaining 100% HIPAA compliance.
- Reduced repeat calls by 15% by identifying and addressing recurring issues.
- Collaborated with cross-functional teams to streamline communication and issue resolution.
Vacasa
Customer Support Specialist
03.2021 - 05.2022
Job overview
- Provided comprehensive support to guests and homeowners via phone, email, and chat, addressing inquiries related to bookings, property details, and account management.
- Skillfully resolved customer complaints and escalated complex issues to the appropriate internal teams to ensure timely resolution.
- Utilized CRM software to accurately document and track all customer interactions and follow-up actions.
Concentrix
Billing Agent
01.2022 - 04.2022
Job overview
- Resolved 90% of billing disputes on the same day, ensuring timely issue resolution.
- Maintained accurate account updates for service and payments.
- Delivered empathetic and effective customer service to enhance loyalty and retention.
Conduent
Technical Support Agent
01.2021 - 05.2021
Job overview
- Provided Tier 1 hardware/software technical support via phone and email.
- Achieved a 92% first-call resolution rate through effective troubleshooting.
- Recommended process improvements that reduced recurring system errors and improved efficiency.
Amazon.com
Virtual Assistant
04.2020 - 02.2021
Job overview
- Handled a high volume of customer inquiries and issues, consistently meeting or exceeding performance metrics for quality and efficiency.
- Performed a variety of administrative tasks, including data entry, scheduling, and processing customer requests in a fast-paced environment.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Concentrix
Chat Agent
07.2019 - 04.2020
Job overview
- Engaged with customers through live chat to provide real-time assistance, troubleshoot problems, and answer questions.
- Managed multiple simultaneous chat conversations while maintaining a high standard of customer service and professionalism.
- Achieved key performance indicators (KPIs) related to average handle time, customer satisfaction scores, and first-contact resolution.
Kelly Services
Technical Advisor
11.2018 - 02.2019
Job overview
- Provided Tier 1 technical support for hardware and software products, guiding customers through step-by-step solutions.
- Diagnosed, troubleshooted, and resolved technical issues for customers, clearly explaining complex information in an easy-to-understand manner.
- Documented all technical issues and solutions in a ticketing system for future reference and team knowledge sharing.
Walmart
Sales Associate
11.2016 - 07.2018
Job overview
- Assisted customers with product selection, inquiries, and checkout, ensuring a positive and efficient shopping experience.
- Operated point-of-sale (POS) systems, handled cash and card transactions accurately, and managed returns.
- Contributed to maintaining store cleanliness, organization, and proper inventory stocking on the sales floor.
Education
University of The CumberlandsWilliamsburg, KY
Bachelor of Science from Journalism
05-2018
University Overview
University of The CumberlandsWilliamsburg, KY
Bachelor of Science from Communication Arts
05-2018
University Overview
GPA: 3.3
Jackson County High SchoolMcKee, KY
High School Diploma
01.2009
University Overview
GPA: 3.2
Kable AcademyCincinnati, OH
Cybersecurity Certificate from Cyber Security
12-2025
University Overview
Skills
- Customer Experience: Conflict Resolution
- Relationship Building
- Retention Strategies
- HIPAA Compliance
- Technical Support: Windows OS
- IOS/MacOS
- Troubleshooting Hardware/Software
- CRM Systems
- Professional Strengths: Critical Thinking
- Time Management
- Problem Solving
- Clear Communication
- Customer Service: Customer Relationship Management (CRM), De-escalation, Live Chat & Phone Support, Ticket Management
- Technical Skills: Tier 1 Technical Support, Troubleshooting, Help Desk Support, Data Entry
- Software: Proficient in Microsoft Office Suite, Google Workspace, and various CRM/ticketing platforms (eg, Zendesk, Salesforce)
- Communication: Excellent Written & Verbal Communication, Active Listening, Tutoring & Mentoring
- Administrative: Virtual Assistance, Scheduling, Record Keeping, Office Management
- Trend monitoring
- Client advocacy
- Request management
- Policy improvement
- Experience optimization
- Refunds processing
- Rapport building
- Attention to detail
Additional Work Experience
Additional Work Experience
- Office Secretary, Student Government Association, University of the Cumberlands (2016-2018)
- English Tutor, Academic Resource Center, University of the Cumberlands (2016-2018)
- CAI Lab Assistant, University of the Cumberlands (2015-2018)
- Stocking Clerk / Cashier, Dollar General, Annville, KY (2014-2016)
- Cashier, Save-A-Lot (Prior to 2014)
Timeline
Customer Experience Specialist
Hims & Hers
07.2022 - 04.2025
Billing Agent
Concentrix
01.2022 - 04.2022
Customer Support Specialist
Vacasa
03.2021 - 05.2022
Technical Support Agent
Conduent
01.2021 - 05.2021
Virtual Assistant
Amazon.com
04.2020 - 02.2021
Chat Agent
Concentrix
07.2019 - 04.2020
Technical Advisor
Kelly Services
11.2018 - 02.2019
Sales Associate
Walmart
11.2016 - 07.2018
University of The Cumberlands
Bachelor of Science from Journalism
University of The Cumberlands
Bachelor of Science from Communication Arts
Jackson County High School
High School Diploma
Kable Academy
Cybersecurity Certificate from Cyber Security
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