Chezell Holley
Summary
An individual with a strong background in customer service. Skilled in communication, negotiation, and problem-solving with focus on driving results. Known for effective team collaboration, organizational skills, emphasizing safety and flexibility in dynamic environments.
Overview
10
10
years of professional experience
Work History
Rental Sales Agent
Sixt Rent A Car
08.2021 - 05.2024
- Opening and closing the branch and completing the necessary tasks for both
- Check in vehicles upon guests arrival
- Gained and maintained knowledge of the vehicles in fleet in order to provide guests with the proper information and the best option for their rental
- Participated in monthly services that would improve abilities to perform duties as well as be introduced to new technology and techniques
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Assisting at other locations when help was needed, quickly adjusting to the different locations
- Inventory on the vehicles every morning before opening and every night when closing, also keeping track of vehicles coming and going throughout the day
- Making calls and sending emails to guests informing them of upcoming reservations, past due rentals and details about requirements upon arrival.
- Keep office clean and presentable for guests
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members to improve sales strategies and meet monthly targets.
General Merchandiser
Target
10.2020 - 02.2023
- Audit sales floor and backroom to maintain constant inventory of items in the store
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Sanitized areas constantly in correspondence with covid regulations
- Print, change and post pricing of items
- Move and redecorate the store according to the season, holiday or sal taken place at any given time
- Show new employees how to do required task such as but not limited to clocking in, stocking, and auditing
- Pushed and stocked product in multiple departments and consistently met time targets.
Cashier
Century 21 Department Stores
12.2019 - 03.2020
- Operate POS system
- Preserve expertise of all four floors to accurately direct guests to different departments and floors
- Keep up appearance of the sales floor by fixing or placing items in correct places
- Put items on hold for guests that both requested either in person or over the phone
- Answer phones and fulfill guests needs accordingly
- Handling returns, exchanges, bagging items and processing payments both cash and card
- Advocate for companies credit card during interactions with guests
Sales Associate
Forever
12.2017 - 11.2019
- Maintain sales floor by cleaning, fixing items up and putting them in their place
- Distribute new arrivals out to the sales floor in accordance with it's category and the sections in the store
- Operate POS system as cashier, count tills at the end of shift, count cash and give change to guests, bag items, perform exchanges and returns
- Train employees
- Collect clothing from fitting rooms and sort them by section according to the setup that day
- Worked all shifts from morning to graveyard shifts
- Assisted visual team with redecorating sections and store, dressed mannequins to corporate standards, merchandising, styling
Lifeguard/Water Safety Instructor
Kiwi Country Day Camp
04.2017 - 09.2017
- Developed detailed lesson plans for training sessions with students
- Kept weekly communication with parents about students progress
- Provided information and assistance regarding safety
- Analyze growth of individual students to determine and enhance swim level
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Cashier
Flory's Mobil
08.2016 - 08.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Placed orders for needed or low stocked inventory
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise throughout the store
- Train new employees
- Demonstrated ability to multitask by working both register and deli simultaneously on multiple occasions
- Perform task that opened and closed the facility
- Nightly inventory and orders for age appropriate merchandise
- Greeted customers entering store and responded promptly to customer needs.
Receptionist
Corporate AV
07.2016 - 10.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Organize and decorate main office
- Locate paperwork for audits and file paperwork by client and year
- Assist in workshops to introduce and develop technical skills
- Kept reception area clean and neat to give visitors positive first impression.
- Send/make orders for mail to be sent out via fed ex, ups etc.
- Create and distribute invoices
- Constant usage of Outlook and Microsoft
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales associate
Forever
08.2015 - 07.2016
- Maintain sales floor by cleaning, fixing items up and putting them in their place
- Distribute new arrivals out to the sales floor in accordance with it's category and the sections in the store
- Operate POS system as cashier, count tills at the end of shift, count cash and give change to guests, bag items, perform exchanges and returns
- Train employees
- Collect clothing from fitting rooms and sort them by section according to the setup that day
- Worked all shifts from morning to graveyard shifts
- Assisted visual team with redecorating sections and store, dressed mannequins to corporate standards, merchandising, styling
Lifeguard
Splashdown Beach
04.2015 - 08.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Rotated throughout the day, reporting to multiple locations and attractions to the park as my expertise was needed
Cashier
McDonald's
01.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Bagged and distributed orders
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, NY05-2024
Skills
- Swimming
- Lifeguard
- Teaching
- Cash Handling
- Merchandising
- Upselling
- Sales
- Customer service
- Cash register
- Front desk
- Organizational skills
- Time management
- Office experience
- Microsoft Excel
- Microsoft Outlook
- Data entry
- Computer skills
- Guest services
- Night audit
- Guest relations
- Retail management
- Microsoft Word
- Administrative experience
- Microsoft Powerpoint
- Phone etiquette
- Microsoft Access
- Typing
- Accounting
- Clerical experience
- Team player mentality
- Reliability and punctuality
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Rental Sales Agent
Sixt Rent A Car
08.2021 - 05.2024
General Merchandiser
Target
10.2020 - 02.2023
Cashier
Century 21 Department Stores
12.2019 - 03.2020
Sales Associate
Forever
12.2017 - 11.2019
Lifeguard/Water Safety Instructor
Kiwi Country Day Camp
04.2017 - 09.2017
Cashier
Flory's Mobil
08.2016 - 08.2017
Receptionist
Corporate AV
07.2016 - 10.2016
Sales associate
Forever
08.2015 - 07.2016
Lifeguard
Splashdown Beach
04.2015 - 08.2015
Cashier
McDonald's
01.2014 - 12.2014
Associate of Science - Criminal Justice
Herkimer County Community College
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