Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chezelle Ross

Grenada,MS

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Retail Banker II

Woodforest National Bank
12.2023 - Current
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
  • Enhanced customer loyalty through proactive communication and timely resolution of issues.
  • Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
  • Managed risk effectively by adhering to bank policies and procedures during transactions.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Boosted referral rates by actively promoting bank products during routine interactions with customers.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Enhanced overall client experience with prompt issue escalation and follow-up on outstanding concerns.
  • Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
  • Identified, marketed and recommended bank products and services to achieve individual sales.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Reached out, generated appointments and built new relationships to grow business.
  • Assisted customers with banking needs and inquiries.

Bookkeeping Manager

Carpenter Management Company
06.2017 - 07.2022
  • Streamlined financial processes by implementing efficient bookkeeping systems and procedures.
  • Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
  • Improved cash flow management through timely invoicing, collections, and payment processing.
  • Ensured compliance with tax regulations by maintaining organized records and submitting accurate filings on time.
  • Managed payroll operations effectively, ensuring timely payments to employees while also minimizing errors in calculations or deductions.
  • Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed.
  • Played a key role in the successful implementation of new financial systems or tools by providing expert input on requirements and user training.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed tax forms in compliance with legal regulations.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reported financial data and updated financial records in ledgers and journals.

Rehab Office Manager

UMMC Grenada
07.2012 - 01.2017
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Front Office Coordinator

Grenada Lake Medical Center
10.2011 - 06.2012
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Created and updated records and files to maintain document compliance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Unit Clerk/Care Management Coordinator

Grenada Lake Medical Center
06.1995 - 10.2011
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

Associate of Applied Science - Medical Billing And Business

Holmes Community College
Grenada, MS
12.2008

Skills

  • Cash Handling
  • Fraud Prevention
  • Consumer Banking
  • Conflict resolution
  • Effective communication
  • Banking software familiarity
  • Loan processing
  • Problem-solving abilities
  • Financial planning
  • Customer service excellence
  • Time management
  • Vault Monitoring

Timeline

Retail Banker II

Woodforest National Bank
12.2023 - Current

Bookkeeping Manager

Carpenter Management Company
06.2017 - 07.2022

Rehab Office Manager

UMMC Grenada
07.2012 - 01.2017

Front Office Coordinator

Grenada Lake Medical Center
10.2011 - 06.2012

Unit Clerk/Care Management Coordinator

Grenada Lake Medical Center
06.1995 - 10.2011

Associate of Applied Science - Medical Billing And Business

Holmes Community College

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Chezelle Ross