Geffery Henry
Raytown,United States
Summary
Highly motivated self starter who possess an exemplary level of discipline; ingenious critical thinker, strong written and oral communication skills; physically fit and healthy; basic electrical and mechanical competent and familiar with electronic circuitry techniques; valid chauffer license.
Overview
13
13
years of professional experience
Work History
Driver
Estes Express Lines
04.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products with weight up to 10,000 pounds of cargo to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assemble delivery items strategically to guarantee products arrive undamaged
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Cable Installer/Aerial Lineman
Midcoast Telecommunications
05.2013 - 04.2014
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Optimized network performance for clients by identifying potential issues during site surveys before installation commenced.
- Maintained professional appearance at all times while working on-site representing the company brand positively.
- Adhered to safety protocols during installations, ensuring a secure work environment for both employees and customers.
- Assisted in training new hires on company policies, procedures, installation techniques, and customer service expectations.
- Actively participated in routine meetings to discuss progress updates, ongoing challenges, solutions, best practices sharing among teammates.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
Customer Service Representative
H&r Block
01.2012 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Facilitated debit card services, including account, overdraft and fraud protect.
- Resolved and ensured accuracy of customer information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Engineering - Completed 3 Years of Coursework
Lincoln University
Jefferson City, MODiploma
Center High School
Kansas City, MO03-2005
Skills
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Problem Solving
- Customer-centric
- Client relations
Timeline
Driver
Estes Express Lines
04.2014 - Current
Cable Installer/Aerial Lineman
Midcoast Telecommunications
05.2013 - 04.2014
Customer Service Representative
H&r Block
01.2012 - 05.2013
No Degree - Engineering - Completed 3 Years of Coursework
Lincoln University
Diploma
Center High School
Similar Profiles
Alisha WhiteAlisha White
Compensation Manager at Estes Express LinesCompensation Manager at Estes Express Lines
Otis YoungOtis Young
Dock Worker at Estes Express LinesDock Worker at Estes Express Lines
Danielle TurnerDanielle Turner
3PL Specialist 1 at Estes Express Lines3PL Specialist 1 at Estes Express Lines