Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Work Availability
Quote
Timeline
Hi, I’m

Chezere Oliver

High Point,NC
Chezere Oliver

Summary

  • Writing is my superpower
  • Thought Leader
  • Anything can be accomplished by small wins
  • Wide platform of front of office experience, also agile as a back office team member
  • I love people and I also love creating productive systems
  • I have the soft skills that allow me to easily migrate between industries and be highly effective.

Highly-motivated administrative professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
years of professional experience

Work History

Prosperity Home Mortgage, LLC

Loan Servicing Specialist
02.2021 - Current

Job overview

  • Servicing for all sold loans within the time frame requirements
  • Maintain email communication in a timely manner within the department email box
  • Created template of email responses for the Loan Servicing Department.
  • Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
  • Responded quickly to customer complaints and escalated issues when necessary.
  • Maintained organized files on all active loans including documentation of any changes made during servicing.
  • Entered relevant data into a computerized system for tracking purposes.
  • Drafted correspondence to customers regarding overdue accounts or other matters related to servicing loans.
  • Attended training sessions and workshops related to mortgage banking regulations and best practices.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Answered questions and advised customers regarding loans and transactions.
  • Prepared and delivered loan documents to title and escrow teams.
  • Scanned and uploaded loan and related documents into system.

Own Your Own Beautiful LLC

Salon Owner/ Operator
01.2011 - 03.2020

Job overview

  • Order, display, and maintain supplies;
  • Update and maintain customer information records, such as beauty services provided
  • Keep work stations clean and sanitize tools, such as scissors and combs
  • 20+ years as Wella/ L'Oreal/ Redken/ Paul Mitchell trained Master- Stylist, Colorist and Haircutter
  • Train and supervised other hairstylists, hairdressers and assistants.
  • Organized and scheduled appointments for clients using software systems.
  • Created marketing strategies to increase clientele and expand the business.
  • Managed staff by recruiting, training and coaching employees.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Proctor and Gamble
New York, NY

Beauty Development Researcher
09.2009 - 06.2011

Job overview

  • Conduct tests on clients to track elements of product attributes
  • Maintain testing equipment in lab; Collaborate interdepartmentally to develop hair care products with scientist and field educators
  • Make presentations to communicate department findings and to teach the field agent about new haircare technologies
  • Researched emerging hair color technologies to determine their potential impact on development operations.
  • Recommended and executed plans to improve development tools and processes.
  • Evaluated and implemented new technologies to maximize development efficiency.
  • Prepared reports for upper management using MS Excel, Powerpoint and Access.
  • Conducted user interviews to understand customer requirements for new Haircare and Haircolor applications.

All Saints -Letsy Ann Memorial School
Richmond, VA

Elementary School Teacher
06.2000 - 09.2004

Job overview

  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Provided instruction for students in core subject areas.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Assisted students in mastering subject material and preparing for tests.

Education

Hofstra University
Hempstead, NY

Bachelor's Degree from English/ Book Publishing
06.1998

University Overview

Richmond Community College

Cosmetology in Vocational
06.2005

University Overview

Skills

  • Leadership
  • Process improvement
  • Supervising experience
  • Project management
  • Sales
  • Management
  • Customer Account Review
  • Data Entry
  • Microsoft Office
  • Deposit and Payment Collection
  • Problem-Solving
  • Loan Records Filing and Maintenance
  • Customer Communication
  • Verbal and Written Communication
  • Social Media and Promotions
  • Community Management
  • Social Media Posting
  • Image Manipulation
  • Writing and Editing
  • Idea Visualization and Brainstorming
  • Graphics Editing
  • Company Logos
  • Word Processing
  • Logo Creation
  • Digital Graphics
  • Website Design
  • Adobe Photoshop, Illustrator, and InDesign
  • G-Suite
  • Teambuilding

Additional Information

Additional Information
  • Pronounced: Shez-ah-ry
  • Prefered Nickname: Chez

Interests

Local and International Missions

Life Coaching Counselor

Licensed Minister

Availability
See my work availability
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Loan Servicing Specialist
Prosperity Home Mortgage, LLC
02.2021 - Current
Salon Owner/ Operator
Own Your Own Beautiful LLC
01.2011 - 03.2020
Beauty Development Researcher
Proctor and Gamble
09.2009 - 06.2011
Elementary School Teacher
All Saints -Letsy Ann Memorial School
06.2000 - 09.2004
Hofstra University
Bachelor's Degree from English/ Book Publishing
Richmond Community College
Cosmetology in Vocational

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Chezere Oliver