Chezlafal Culver
Hampton,GA
Summary
Proven leader in warehouse efficiency and safety, notably at Gxo Logistics, where I spearheaded initiatives reducing accidents and enhancing productivity. Expert in forklift operation and OSHA compliance, coupled with exceptional team training abilities, I significantly improved operational workflows. My approach consistently achieves high customer satisfaction and team performance, showcasing a blend of technical proficiency and interpersonal. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stand-Up Forklift Operator
Gxo Logistics
10.2021 - Current
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
- Expedited shipment preparation process by skillfully stacking pallets in an organized manner, ensuring stability during transit.
- Supported warehouse team members in completing tasks outside of forklift operations, as needed, to maintain overall workflow.
- Minimized product damage by carefully handling items during transportation within the warehouse facility.
- Enhanced team productivity by assisting with training new stand-up forklift operators on safe operation techniques.
- Enhanced team productivity by assisting with training new stand-up forklift operators on safe operation techniques.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
- Efficiently sorted inbound shipments, preparing products for storage or further processing.
- Communicated with floor managers to determine merchandise placement.
- Communicated with floor managers to determine merchandise placement.
- Reduced the likelihood of product mishandling by clearly labeling pallets with relevant information, such as weight capacity and handling instructions.
- Maneuvered forklift safely in congested and confined areas.
- Collaborated with supervisors to identify areas of improvement in warehouse processes, implementing changes when appropriate.
- Showcased commitment to continuous learning through attending training sessions and workshops related to warehousing best practices and equipment advancements.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Environmental Services Supervisor
Health Care Service Group
05.2017 - 09.2021
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Guaranteed timely completion of tasks with strict adherence to established quality standards.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Supervised and directed daily work of team of 18 sanitation personnel.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Manager
Fairfield Inn & Suites by Marriot
05.2016 - 05.2017
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 20 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Managed laundry sorting, washing, drying, and ironing.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Front Desk Agent
Hilton Garden Inn Hotel
06.2014 - 04.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Store Manager
Citi Trends
11.2010 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.1995
Skills
- Order Picking
- Shipping and receiving
- Warehouse Safety
- Loading and unloading
- OSHA Compliance
- Hazardous Materials Handling
- Dock Operations
- Forklift Operator Certification
- Order picking and processing
- Heavy Equipment Operation
- Data Entry
- Customer Relations
- Computer Proficiency
- Scheduling
- Staff Training
Certification
- Licensed Standup Forklift Operator
- Licensed Cherry Picker Operator
- Certified CPR
- Safety Team at GXO LOGISTICS
Timeline
Stand-Up Forklift Operator
Gxo Logistics
10.2021 - Current
Environmental Services Supervisor
Health Care Service Group
05.2017 - 09.2021
Housekeeping Manager
Fairfield Inn & Suites by Marriot
05.2016 - 05.2017
Front Desk Agent
Hilton Garden Inn Hotel
06.2014 - 04.2017
Store Manager
Citi Trends
11.2010 - 12.2014
High School Diploma -
Coronado High School
- Licensed Standup Forklift Operator
- Licensed Cherry Picker Operator
- Certified CPR
- Safety Team at GXO LOGISTICS
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