Hi, I’m
Chharavy Leng
Westbrook,ME
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, and knowledgeable product recommendations. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
TD Bank
Banking Associate
10.2022 - Current
Job overview
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
TD Bank
Teller I & II
06.2021 - 10.2022
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Affinity Management Group
Behavioral Health Professional
06.2021 - 10.2022
Job overview
- Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
- Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
New Gen Hospitality Management, LLC
Administrative Assistant
05.2019 - 05.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
New Gen Hospitality Management, LLC
Front Desk Agent
01.2018 - 05.2021
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Burlington Stores, Inc.
Sales Associate
06.2017 - 10.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Burlington Stores, Inc.
Cashier
07.2015 - 06.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
University of Southern MainePortland, ME
Bachelor of Arts from Psychology
05.2023
Skills
- Accurate Documentation Preparation
- Financial Advisement
- Customer Service
- Multitasking and Time Management
- Due Diligence
- Verbal and Written Communication
- Excel Spreadsheets
- Microsoft Outlook
- Cultural Sensitivity
- Behavior Modification
- Autism and Spectrum Disorders
- Issue Resolution
Timeline
Banking Associate
TD Bank
10.2022 - Current
Teller I & II
TD Bank
06.2021 - 10.2022
Behavioral Health Professional
Affinity Management Group
06.2021 - 10.2022
Administrative Assistant
New Gen Hospitality Management, LLC
05.2019 - 05.2021
Front Desk Agent
New Gen Hospitality Management, LLC
01.2018 - 05.2021
Sales Associate
Burlington Stores, Inc.
06.2017 - 10.2018
Cashier
Burlington Stores, Inc.
07.2015 - 06.2017
University of Southern Maine
Bachelor of Arts from Psychology
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