Chhavi Kumar
Hyattsville,MD
Summary
Creative UX/UI designer with a passion for creating inclusive and engaging digital experiences. Background in Animation & Visual Narrative and Human-Computer Interaction, creating a unique blend of creativity and technical expertise to projects, driving user-centric innovation and problem-solving in diverse environments.
Overview
4
4
years of professional experience
Work History
Product Designer
WISE CITIES (University Of Maryland, IConsultancy)
09.2023 - Current
- Collaborated closely with Wise Cities stakeholders to align design goals with the startup's mission of promoting independence and community engagement among 50+ older adults aged 65 and older
- Advocated for accessibility for older adults by balancing the need for larger font sizes on small screens without compromising essential information and providing clear indications of interactive touchpoints, leading to a 40% increase in user engagement
- Conducted 20+ user interviews and usability testing to understand the challenges and pain points of older adults' interaction with technology
- Presented the redesigned mobile app to the Chief Product Officer, demonstrating the project's positive impact on user empowerment and community integration
- Achieved a 75% implementation rate of design iterations on the next app launch, indicating the success and feasibility of the proposed designs.
Product Designer
G.L.O.W (University Of Maryland)
10.2023 - 12.2023
- Designed digital planner specifically tailored for pre-teens and teens with ADHD and ASD, leveraging desktop research and innovative UX features to enhance their productivity, motivation, and organizational skills.
Co-Design UX Researcher
KidsTeam (University Of Maryland)
02.2023 - 11.2023
- Led dynamic co-design sessions, guiding 8-10 children between ages 8-12 in weekly brainstorming sessions
- Conducted Participatory Design, Dairy study, and ethnographic observation sessions to foster collaborative and innovative design outcomes.
Lead IT Helpdesk Rep
Quantiphi
12.2019 - 08.2021
- User Engagement and Customer Service: Proven track record in first-line engagement with a diverse user base, consistently delivering prompt support to ensure exceptional user satisfaction. Improved user satisfaction by 60%
- Problem-Solving and Diagnostic Expertise: Exhibited proficiency in promptly resolving intricate user issues spanning software, hardware, and network connectivity, demonstrating strong diagnostic skills and delivering effective real-time solutions for enhanced user experiences, resulting in a 40% reduction in turnaround time.
Education
Master of Science - Human-Computer Interaction
University of Maryland
College Park, MD05.2024
Bachelor of Arts - Animation & Visual Narrative
Hampshire College
Amherst, MA05.2019
Skills
- Accessibility Design
- A/B Testing
- Collaboration and Communication Skills
- Design Thinking
- Information Architecture
- Interaction Design
- Iterative Design
- Mobile & Web Design
- Mockups and prototypes
- Personas
- Storyboarding
- Visual Design
- UI/UX Design
- Usability Testing
- User Flows
- UX Research
- Wireframing
- Adobe Creative Suite
- Figma
- Miro, Notion
- Slack
Timeline
Product Designer
G.L.O.W (University Of Maryland)
10.2023 - 12.2023
Product Designer
WISE CITIES (University Of Maryland, IConsultancy)
09.2023 - Current
Co-Design UX Researcher
KidsTeam (University Of Maryland)
02.2023 - 11.2023
Lead IT Helpdesk Rep
Quantiphi
12.2019 - 08.2021
Master of Science - Human-Computer Interaction
University of Maryland
Bachelor of Arts - Animation & Visual Narrative
Hampshire College