Chhaya Kumari

Seasoned financial professional with expertise in collections, customer service, loss mitigation, single point of contact, and document processing. Extensive understanding of escrow processes, escrow analysis, payment histories, billing, and 1098 statements. In-depth knowledge of cross-collateralized servicing, lien release, and property preservation, including code violation resolution and hazard claim management. Strong analytical and resolution skills with excellent attention to detail and sound judgment. Proven ability to multi-task, meet deadlines, and stay organized in high-pressure environments. Exceptional verbal and written communication skills with experience advising clients over telephone, email, and other platforms. Proficient in mortgage underwriting, compliance, regulations, and policies. Advanced proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook). Highly skilled in handling multiple simultaneous projects and maintaining customer satisfaction.

Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.