CHI ARIEL
Perris,CA
Summary
Dependable Facility Support Professional experienced in customer service and cleaning. Maintained clean, safe, and sanitary environments through effective cleaning techniques and chemical handling. Delivered high standards of cleanliness and service while fostering professional relationships with customers and coworkers.
Overview
4
4
years of professional experience
Work History
Facilities Associate
Agape cleaning services
Palm Desert, California
10.2025 - Current
- Operated cleaning equipment to deliver consistent, high-quality service.
- Maintained cleanliness and organization across facilities to create welcoming environments.
- Followed safety protocols while handling chemicals and equipment.
- Assisted with special cleaning projects and events to support operational needs.
- Communicated effectively with clients to address their specific needs.
Customer Experience & Administrative Associate
Cellular Sales / Verizon Wireless
Riverside, USA
03.2025 - 09.2025
- Documented transactions, agreements, activations, and account changes to ensure policy compliance and maintain accurate records.
- Coordinated daily store workflows, including scheduling, reporting, and inventory handoffs, to support uninterrupted service.
- Resolved billing/account inquiries professionally and escalated exceptions with comprehensive documentation.
Director of Internet Sales & F&I strategies
Beach Cities Auto Group
Westminster, USA
12.2023 - 08.2024
- Directed Internet Sales operations, hired and trained staff, and optimized CRM platforms (VinSolutions, Elead, DealerSocket) to improve lead conversion rates.
- Enhanced customer satisfaction by coaching teams, monitoring CSI surveys, and implementing process improvements to bolster dealership reputation.
- Collaborated with finance and service teams to ensure accurate and efficient completion of warranties, compliance, and DMV title/registration documentation.
DMV & Title Clerk / Dealership Administrative Specialist
Aaron Auto Group
Norco, USA
10.2022 - 09.2023
- Managed vehicle acquisitions from online sources (KBB, Facebook Marketplace, and other platforms) and handled title transfers, registrations, lien releases, payoffs, and DMV compliance paperwork to ensure accurate and timely processing.
- Maintained CRM records and supported sales operations by scheduling appointments, preparing deal documentation, and coordinating workflows for seamless transaction execution.
- Resolved DMV-related customer inquiries and streamlined administrative processes by standardizing checklists, which enhanced turnaround times and minimized delays.
Education
Associate Degree - Business Administration
Chaffey College
Rancho Cucamonga, CASkills
Customer Service and Cleaning service
- Cleaning protocols
- Facility maintenance
- Cleaning operations
- Safety compliance
- Customer relationship management
- Detailed orientation
- Resourceful adaptability
Timeline
Facilities Associate
Agape cleaning services
10.2025 - Current
Customer Experience & Administrative Associate
Cellular Sales / Verizon Wireless
03.2025 - 09.2025
Director of Internet Sales & F&I strategies
Beach Cities Auto Group
12.2023 - 08.2024
DMV & Title Clerk / Dealership Administrative Specialist
Aaron Auto Group
10.2022 - 09.2023
Associate Degree - Business Administration
Chaffey College