Chi Esguerra
Spring Valley,NV
Summary
Motivated Assistant Manager with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking manager with proven history of leadership, planning and problem solving. Adept collaboration with General Manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Coordinator/Assistant Manager
Americana Las Vegas
Las Vegas, NV
11.2023 - Current
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Collaborated with clients to identify their goals and expectations from the event.
- Tracked payments, balances and registrations for various events.
- Hired, trained and supervised volunteers and support staff required for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Lead Hostess
Trevi Italian Restaurant
Las Vegas, NV
01.2023 - 07.2024
- Developed relationships with regular customers to encourage repeat business opportunities.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Provided assistance to other departments during peak hours if needed.
- Kept track of attendance records for all hostesses on duty.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Organized large parties for special events such as birthdays or anniversaries.
Hostess
Hell's Kitchen - Las Vegas
Las Vegas, NV
07.2023 - 11.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
Assistant
Thai Monkey - Roanoke
Roanoke, TX
05.2022 - 12.2022
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Executed record filing systems to improve document management and organization.
- Checked stock to determine inventory levels and maintain office supply products.
Breakfast Attendant
Hyatt House
Dallas, TX
01.2022 - 05.2022
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
Teaching Assistant
University Of North Texas
Denton, TX
01.2022 - 05.2022
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Instructed students individually or in groups to reinforce learning concepts.
- Graded assignments and tests and documented results into filing systems.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
Assistant Manager
I love Pho and Crawfish
Rowlett, TX
08.2019 - 12.2019
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Science - Hospitality Administration And Management
University of North Texas
Denton, TX01-2022
Associate of Applied Science - Hospitality Administration And Management
Collin County Community College District
Plano, TX01-2020
Skills
- Cost Estimating
- Food Service Knowledge
- Special Events Planning
- Workflow Management
- Social Media Management
- Sales Contract Management
- Business Growth
- Revenue Generation
- Budgeting and Finance
- Pricing Negotiation
- Schedule Management
- Guest Relations
- Time Management
- Event Setup and Breakdown
Certification
- Certification of Hotel/Restaurant Management, Collin College
- Food Handler Safety Training Card, Southern Nevada Health District
- Nevada Alcohol Education Card, Las Vegas
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Event Coordinator/Assistant Manager
Americana Las Vegas
11.2023 - Current
Hostess
Hell's Kitchen - Las Vegas
07.2023 - 11.2023
Lead Hostess
Trevi Italian Restaurant
01.2023 - 07.2024
Assistant
Thai Monkey - Roanoke
05.2022 - 12.2022
Breakfast Attendant
Hyatt House
01.2022 - 05.2022
Teaching Assistant
University Of North Texas
01.2022 - 05.2022
Assistant Manager
I love Pho and Crawfish
08.2019 - 12.2019
Bachelor of Science - Hospitality Administration And Management
University of North Texas
Associate of Applied Science - Hospitality Administration And Management
Collin County Community College District