Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHI MAI

San Jose,CA

Summary

Highly skilled and enthusiastic Pharmacy Manager with more than 13 years of experience managing operations in patient-centric pharmacies. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient pharmacy staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

14
14
years of professional experience

Work History

Pharmacy Manager

Lion Pharmacy
08.2015 - Current
  • Collaborating with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Assisting other pharmacy staff with drug inventory, purchasing and receiving.
  • Improving patient outcomes by providing comprehensive medication therapy management and counseling.
  • Dispensing and verifying patient prescription orders, conducting necessary utilization reviews.
  • Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees.
  • Preparing drugs and executing prescription orders for collection or delivery.
  • Ordering pharmacy supplies and controlling the inventory on a daily basis.
  • Enforcing best practice protocols when storing prescription drugs and controlled substances.
  • Verifying prescription details with the healthcare specialists who prescribed them, when required.
  • Advising customers about the recommended use, dosage, and possible side-effects of medication.
  • Maintaining an approved drug and controlled substances list and verifying expiry dates.
  • Monitoring product displays and shelves, as well as the general appearance of the pharmacy.
  • Addressing customers' requests and complaints.
  • Appointing and training new pharmacy employees and scheduling shifts.
  • Supporting employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Enhancing team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Removing trash and straightening counters to keep pharmacy area clean and neat.
  • Cultivating a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.


Pharmacist

Alum Rock Pharmacy
11.2011 - 08.2015
  • Dispensing and verifying patient prescription orders, conducting necessary utilization reviews.
  • Performing technical processes required to dispense medications to patients.
  • Collaborating with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
  • Remaining knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
  • Educating patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.

Pharmacist

CVS Pharmacy
11.2011 - 07.2015
  • Improving patient outcomes by providing comprehensive medication therapy management and counseling.
  • Increasing immunization rates in the community by administering vaccinations during flu season.
  • Dispensing and verifying patient prescription orders, conducting necessary utilization reviews.
  • Working with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
  • Complying with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
  • Completing accurate cycle counts, inventory management and will-calls for customers.
  • Educating patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.

Pharmacy Intern

Walgreens
01.2010 - 06.2010


  • Assisting in maintaining a clean working environment that adhered to all safety regulations and standards required for optimal functioning.
  • Communicating with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collaborating with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Using pharmacy software to enter prescription and insurance information.
  • Locating and measuring medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Contributing to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Successfully completing required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
  • Providing friendly customer service at drop-off and pick-up counters.

Education

Doctor of Pharmacy -

Touro University California
Vallejo, CA
05.2011

Skills

  • Demonstrable experience in a managerial capacity at a pharmacy
  • In-depth knowledge of the pharmacological uses and side effects of prescription drugs and controlled substances
  • Advanced knowledge of protocols regulating the safe storage of prescription drugs and controlled substances
  • Exceptional communication skills in advising customers and managing employees
  • Ability to proactively follow up any irregularities with scripts processed at the pharmacy
  • Competency in pharmacy software, such as WinRx ; computer literate (Microsoft Office, Internet, Outlook, etc)
  • Bilingual; excellent written and verbal communication skills

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Pharmacy Manager

Lion Pharmacy
08.2015 - Current

Pharmacist

Alum Rock Pharmacy
11.2011 - 08.2015

Pharmacist

CVS Pharmacy
11.2011 - 07.2015

Pharmacy Intern

Walgreens
01.2010 - 06.2010

Doctor of Pharmacy -

Touro University California

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