Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chi Zhang

Aurora,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Food Server

Matsusaka Steak House LLC
04.2017 - 09.2019
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.

Personal Shopper

Self-employeed
10.2014 - 03.2017
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Informed customers of promotions to increase sales productivity and volume.

Salesperson

Coach Premium Outlets Factory Store
09.2013 - 09.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Trained and mentored new sales representatives.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Used customer insights to develop innovative sales strategies to increase sales.

Marketing Director

Beijing Eduglobal Education Co., Ltd
04.2008 - 04.2010
  • Built strong relationships with industry professionals and influencers.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Created content and promotional materials to drive engagement and conversions.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Developed and presented marketing plans and reports to CEO and shareholders.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.

Education

Associate of Arts - Marketing

Joliet Junior College
Joliet, IL
09.2025

Associate of Arts - Business English

Tianjin Hexi District Occupational College
Tianjin, China
07.2004

Skills

  • Age Verification
  • Order Management
  • Garnishing
  • Transactions and Cash Handling
  • Table Monitoring and Turnover
  • Wine and Liquor Service
  • Check Payment Processing
  • Station Cleaning
  • Food and Beverage Pairings
  • Phone Inquiries
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Cleaning and Maintenance
  • Warm and Friendly
  • Cash Handling

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Food Server

Matsusaka Steak House LLC
04.2017 - 09.2019

Personal Shopper

Self-employeed
10.2014 - 03.2017

Salesperson

Coach Premium Outlets Factory Store
09.2013 - 09.2014

Marketing Director

Beijing Eduglobal Education Co., Ltd
04.2008 - 04.2010

Associate of Arts - Marketing

Joliet Junior College

Associate of Arts - Business English

Tianjin Hexi District Occupational College

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Chi Zhang