Chia Hang
Honolulu
Summary
To secure a Clinical Registry Abstraction Professional Nursing Position within an organization, where I will be able to utilize my proven abstraction expertise and passion for patient care, while leading a team to cultivate a culture of service excellence. To work within an organization that provides exceptional quality of care while meeting and exceeding the organizations goals and mission.
Compassionate Registered Nurse with 11 years of STS (Society of Thoracic Surgeons) clinical data abstraction and five years of proven leadership expertise in outpatient and acute care, staff development and patient advocacy. Five years of leadership includes management, supervision, and charge nurse roles. I have over 10 years of customer service experience. Continuously demonstrates the ability to forge, lead and motivate staff, physicians and colleagues to provide top quality patient care and customer service. Exceptional ability to switch task, manage competing priorities while fostering delivery of superior patient care, customer service and communication skills.
Overview
20
20
years of professional experience
Work History
STS Clinical Abstractor Specialist (remote)
Health Catalyst
Honolulu, Hawaii
01.2023 - Current
- Analyzed clinical documentation to extract relevant data for healthcare quality improvement initiatives.
- Ensured accuracy of abstracted data by cross-referencing with multiple medical records and coding systems.
- Conducted regular audits of abstracted data to maintain compliance with healthcare regulations and standards.
- Adapted quickly to changes in industry standards or technology advancements to maintain up-to-date knowledge of abstractor best practices.
- Contributed to a positive work environment by fostering strong professional relationships with colleagues and supervisors.
- Minimized errors in documentation through meticulous proofreading before submitting completed work products to clients or team members.
- Demonstrated strong analytical skills by identifying inconsistencies in data sources during the abstracting process.
- Continue to lead the Cardiac team to achieve 3 Star Ratings in the Isolated CABG procedures and over 95% in process measures
STS Clinical Database Coordinator
Queens Medical Center
Honolulu, Hawaii
01.2014 - 01.2023
- Reviews patient charts to extract perioperative, intraoperative, and 30 day postoperative data for the STS Adult Cardiac
- Maintain an accuracy threshold in data entry to registry/vendor platforms
- Performs audits on patient records to ensure compliance with reporting guidelines and to identify trends in patient care
- Submit timely data and communicating audit results or clinical trends to hospital teams to support process improvement
- Familiar with IQVIA, Cedaron platforms
- Serve as the STS Site manager for the STS Adult Cardiac Database Registry
- Work in collaboration with Clinical Director and involved stakeholders in Co-Management to support initiative and clinical improvement outcomes
- Supported the Medical Office in providing data for physician’s contracts and OPPE for Joint Commissions
Clinical Operations Supervisor RN
Hawai’i Pacific Health: Straub
Honolulu, Hawai‘i
01.2012 - 01.2014
- Responsible for one of Straub's largest free standing multispecialty clinics, which includes 11 physicians, urgent access, radiology and laboratory services
- Maintains direct oversight for over 40 staff, allied health professionals, and physicians in the pediatrics, adolescents, adult and geriatrics population
- Knowledge of My Health Advantage quality measures and preventive screening (colonoscopies, mammograms, etc.)
- Knowledge of CIDEX, Clinitek and Glucose Procedures
- Work align with Worker Comp Department to create safe environment for staff and physicians
- IV insertion for hydration therapy & medications
- Triage Walk ins and calls
- Assessing basic and 12 lead EKG/identifying arrhythmias
- Continuously demonstrates an expectation for quality improvement utilizing processes that include consideration of all stakeholders
- Participates in strategic planning to establish/meet desired clinical/business outcomes
- Recommends and implement new and additional services and programs
- Develops, recommends, and operates within departmental budget
- Advanced knowledge in Studor, Press Ganey, CG-CAPHS, Gallup
- Partners with leadership team to achieve desired outcomes with physicians and staff
- Mentor Patient Service Representative and Registered Nurse Team Leads
Supervisor Special Projects RN
Hawai'i Pacific Health: Straub
Honolulu, Hawaii
01.2011 - 01.2012
- Work align with Directors, Manager and Supervisors with operational assessments and formulating projects work plan to achieve unit and/or organizational objectives
- Partners with Nurse Educator Team in the development of Clinical Skills Fair to ensure that all clinical staff are competent
- Development of Goals and Objectives for educational and training sessions
- Collaborates with the leadership in the development of MA Scope of Practice and Provision of Care to improve safe practice
- Responsible for developing, coordinating, and successfully implementing projects that impact all keys-Quality, Service, People, Finance, Growth and Community
- Development of Physician and Manager On-Boarding Process
- Provides leadership and direction for ongoing professional development to appropriate staff
- Participated in Health Fairs
- Partner with Leadership team in development of the Critical lab process to meet Joint Commission standards
- Participated in the Joint Commission Survey
- Collaborates with the other departments' leadership team members in gaining operational efficiencies and improved service. Outcomes of work include quality improvements, service satisfaction and staff retention
- Implement symptom based call guideline to ensure patient safety
Clinical Operational Cardiology Supervisor
Hawaii Pacific Health: Straub
Honolulu, Hawaii
01.2010 - 01.2011
- Maintains direct oversight for over 40 staff, allied health professionals and physicians
- Maintain schedules, staffing and payroll
- Implementation of echocardiogram competency checklist
- Responsibilities have included, among others: Acute cardiovascular care, chronic cardiac conditions, complex cardiovascular conditions; stress testing (stress/echo, stress/nuclear imaging), evaluation of complex arrhythmias.
- Familiar with echocardiography, cardiovascular CT imaging and clinical research.
- Decrease cost to clinical/hospital operations by increasing access to echocardiogram procedures to inpatients during the weekend to prevent delay of discharge
- Managed supply inventory and supply requisitions
- IV insertion
- Advanced knowledge in Studor, Press Ganey and Gallup
- Manages the development and implementation of department goals and objectives
- Partners with leadership team to achieve desired outcomes with physicians and staff
Registered Nurse
Pacific Cardiology
Honolulu, Hawaii
01.2008 - 01.2010
- Effective time management
- Escorts patients to exam room, obtaining and documenting chief complaint, allergies, medication, etc
- Built and maintained trusted relationship with patients and family members
- Assisted up to 3 physicians in a group of Cardiology practice
- Partner with physician to conduct inpatient rounding
- Holter and Event reviewing and report formation
- Assessing basic and 12 lead EKG/identifying arrhythmias
- Performs stress echocardiograms (identifying EKG and ST changes)
- Management of care including lab values, blood pressure, cholesterol, coumadin levels and dose adjustments
- Versed in oral cardiac medications
- Assessment and evaluation of cardiovascular, pulmonary, and peripheral system
- Preparation of Catherization/post cardiac surgeries
- Triage phone calls
- Advanced knowledge in EMR
- Referral Process to Stanford Hospital for Procedures
Charge /Circulating Registered Nurse
Aloha Plastic Ambulatory Surgery
Honolulu, Hawaii
01.2006 - 01.2008
- Supervised medical assistants
- Delegation of responsibilities
- Performs conscious sedation cases/IV insertion
- Takes appropriate action based on observation of patient’s response and responds in an appropriate manner to all potential and actual emergencies situations
- Able to adapt to changing situations
- Assure that consents are obtained and signed
- Responsible for pre, post, recovery care
- Identifying arrhythmias and ST changes
- Assist OR Tech and setting for procedural cases
- Maintain adequate clinical supplies
- Patient teaching-including review of written discharge instructions
- Suture and Staple removal
- Performs facial treatments and laser therapy
Charge Registered Nurse
Hiolani Care Center at Kahala Nui
Honolulu, Hawaii
01.2006 - 01.2008
- Oversees LPNs and CNAs
- Maintain homelike environment for the residents
- Built and maintain trusted relationships with patient and family members
- Delegation of responsibilities
- Protected and promoted residents rights and assisted the person to maintain independence
- Maintained VSS and nutritional/hydration/medications needs
- Assist patients with their personal hygiene, such as bathing and keeping beds, clothes, and living area clean
- Evaluation of team's performance
- Observes resident (30-35) and reports condition changes to physicians, health care proxies, supervisors and directors
- Attend and participate to coordinate plan of care of patients
- Understanding Grieving Process
- Foley insertion/Colostomy Care/Tube Feeding/Wound Assessment and Care/IV insertion
- Case Management/Performs admission and discharge
Education
BSN -
Hawaii Pacific University
Honolulu, Hawaii01-2006
Skills
- Strong clinical judgment
- Quality Assurance
- Data Analytics
- Data Collection
- Clinical Auditing
- Set priorities, goals, and make independent decisions with minimal supervision
- Excellent verbal and written communication skills
- Able to perform on point and with ease in high stress and critical situations
- Proficient in: Windows, Microsoft software, Outlook, Excel, PowerPoint, EPIC EMR, Lawson systems software, BI portal
- Continually cultivates a highly engaged workshop by exceeding organizational goals in employee engagement Increasing engagement by 015 fiscal year 12 and 05 in fiscal year 13
Timeline
STS Clinical Abstractor Specialist (remote)
Health Catalyst
01.2023 - Current
STS Clinical Database Coordinator
Queens Medical Center
01.2014 - 01.2023
Clinical Operations Supervisor RN
Hawai’i Pacific Health: Straub
01.2012 - 01.2014
Supervisor Special Projects RN
Hawai'i Pacific Health: Straub
01.2011 - 01.2012
Clinical Operational Cardiology Supervisor
Hawaii Pacific Health: Straub
01.2010 - 01.2011
Registered Nurse
Pacific Cardiology
01.2008 - 01.2010
Charge /Circulating Registered Nurse
Aloha Plastic Ambulatory Surgery
01.2006 - 01.2008
Charge Registered Nurse
Hiolani Care Center at Kahala Nui
01.2006 - 01.2008
BSN -
Hawaii Pacific University
3 Star Rating in Isolated CABG and Multiprocedural Composite Domains
Lead the team to achieve 3 Star Rating in the Isolated CABG and Multiprocedural Composite Domains