Chia-Pei (Susan) Yen
New Taipei City ,Taipei
Summary
Reception background with experience in managing reception operations. Focus on team collaboration and communicating with other department to achieves great customer service. Skilled in handling inquiries, administrating, and ensuring smooth reception operations. Known for reliability, patience, admin skill and attention to details.
Overview
9
9
years of professional experience
Work History
Senior Receptionist
Silversea Cruises
11.2023 - Current
- Responsibilities include overseeing the embarkation check-in process and coordinating with the senior accountant for any visa or passport verification checks.
- Managing Reception operations and addressing customer inquiries promptly.
- Support the Guest Relations Manager and the Reception team during daily operations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Receptionist
Silversea Cruises
10.2017 - 10.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies.
- Assisting and coordinating guest needs and requirements, ensuring that all are met and the needs.
Front Desk Agent
Hotel Proverbs Taipei
06.2016 - 08.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
Education
Post Graduate Diploma - Hotel Management
Swiss College of Hospitality Management Lenk
03.2014
Bachelor of Arts - English Literature
Chinese Culture University
06.2011
Skills
- Teamwork and collaboration
- Organized and efficient
- Attention to detail
- Friendly and professional
Languages spoken
Mandarin and English (fluent)
Timeline
Senior Receptionist
Silversea Cruises
11.2023 - Current
Receptionist
Silversea Cruises
10.2017 - 10.2023
Front Desk Agent
Hotel Proverbs Taipei
06.2016 - 08.2017
Bachelor of Arts - English Literature
Chinese Culture University
Post Graduate Diploma - Hotel Management
Swiss College of Hospitality Management Lenk
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