Chiakwor Nattey
Cuyahoga Falls
Summary
Dedicated customer support professional with 9+ years of experience managing high-volume client communications, troubleshooting customer issues, and maintaining accurate documentation in fast-paced environments. Skilled in resolving inquiries through phone, chat, and email while coordinating with cross-functional teams to ensure timely issue resolution. Recognized for strong organizational skills, process improvement initiatives, and maintaining accuracy under pressure. Experienced with CRM/documentation systems and committed to delivering supportive, client-focused service.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
Allstate Health & Benefits
Ohio
06.2023 - Current
- Serve as a primary point of contact for customer inquiries via phone and digital communication channels, delivering timely and professional support.
- Troubleshoot customer concerns and resolve first-line issues with accuracy and empathy.
- Maintain detailed documentation of customer interactions and case updates within internal CRM systems.
- Coordinate with internal departments to resolve escalated issues and ensure efficient follow-through.
- Identify operational gaps and recommend process improvements to enhance customer satisfaction and workflow efficiency.
- Manage sensitive customer information while maintaining strict compliance and accuracy standards.
ASIC Representative III
Allstate Insurance Company
09.2016 - 06.2023
- Managed high-volume customer and agent inquiries through chat and digital support channels.
- Resolved policy-related issues, verified coverage details, and processed documentation requests efficiently and accurately.
- Investigated discrepancies and collaborated with internal teams to support issue resolution.
- Maintained accurate records of customer interactions, policy updates, and communications.
- Demonstrated flexibility and adaptability while handling shifting priorities and time-sensitive requests in a fast-paced environment.
Front Counter Associate
The Fussy Cleaners
Ohio
10.2014 - 09.2016
- Delivered front-line customer service in a busy, customer-focused environment.
- Managed payment processing, daily reconciliation, and shift transition responsibilities with strong attention to detail.
- Addressed customer concerns professionally and helped maintain positive client relationships and retention.
- Supported smooth daily operations through organization, multitasking, and effective communication.
Education
Associate Degree - Culinary Arts, Business Management
University of Akron
01.2011
Skills
- CRM & Customer Support Platforms
- Microsoft Office Suite (Excel, Outlook, Word)
- Chat & Email Support Systems
- Documentation & Ticket Management
- Data Entry & Reporting
- Phone Support & Customer Communication
- Process Tracking & Record Maintenance
Core Competencies
- Customer Support & Client Communications
- Email, Chat & Phone Support
- Issue Resolution & Troubleshooting
- CRM & Ticket Documentation
- Cross-Functional Team Coordination
- Process Improvement & Workflow Support
- Data Accuracy & Reporting
- Escalation Management
- Payment & Documentation Reconciliation
- Time Management & Multitasking
- Professional Written & Verbal Communication
- Adaptability in Fast-Paced Environments
Additional Highlights
- 9 years of cumulative experience in customer-facing and administrative roles
- Experienced handling high-volume customer support in fast-paced operational environments
- Strong ability to adapt quickly to changing processes and priorities
- Recognized for accuracy, professionalism, and timely task completion
- Ability to thrive in structured, process-driven environments with multiple deadlines
Timeline
Customer Care Specialist
Allstate Health & Benefits
06.2023 - Current
ASIC Representative III
Allstate Insurance Company
09.2016 - 06.2023
Front Counter Associate
The Fussy Cleaners
10.2014 - 09.2016
Associate Degree - Culinary Arts, Business Management
University of Akron