Chialuka Nwaigbo
Solutions Specialists
Katy,TX
Summary
Motivated shift lead employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership.
Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolution specialist able to work effectively and productively with diverse customers and individual needs.
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Focused Shift Leader proudly offering a background in reviewing team tasks to assure quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.
People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.
Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Overview
9
9
years of professional experience
Work History
Temp Trainer
Blue Shield of CA
06.2023 - 04.2024
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
- Resolved any issues raised by participants during the training session in a timely manner.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
Customer Service Representative
Blue Shield of CA
09.2021 - 06.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded company productivity standards on consistent basis.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Explained benefits, features and recommendations to maximize client retention.
Collections Agent
Alltran Financial
12.2019 - 04.2020
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Contacted customers and explained debt management to encourage timely debt payments.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Identified past due accounts and contacted account holders to arrange payment.
Dietary Aide
Parkway Place
08.2019 - 12.2019
- Served specific meals to patients with special dietary needs with accuracy and speed.
- Helped patients with special needs eat meals with kindness and patience.
- Worked with team members to update cleaning protocols and increase aide efficiency.
- Assisted cooks with meal prep for 3 daily meals, following strict sanitation and food handling guidelines.
- Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
- Educated patients, families and medical practitioners on nutrition.
- Selected foods appropriate for individual patients dietary needs.
- Performed full nutritional assessments.
- Developed diets to meet nutritional requirements for people with special conditions.
Shift Leader
McDonald's
06.2015 - 07.2019
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation.
- Worked closely with front-end staff to assist customers.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Complied with all company safety procedures, policies and regulations to promote safe working environment.
- Mentored team members on techniques necessary to complete job tasks.
Education
Houston Community College
High School Diploma -
Elsik High School
Houston, TX06.2016
Skills
- Client support
- Team supervision
- Process improvement
- Staff development
- Equipment cleaning
- Staff training and development
- Cheerful and energetic
- Cash handling accuracy
- Effective team player
- Organized
Timeline
Temp Trainer
Blue Shield of CA
06.2023 - 04.2024
Customer Service Representative
Blue Shield of CA
09.2021 - 06.2023
Collections Agent
Alltran Financial
12.2019 - 04.2020
Dietary Aide
Parkway Place
08.2019 - 12.2019
Shift Leader
McDonald's
06.2015 - 07.2019
Houston Community College
High School Diploma -
Elsik High School
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