Chiamka Ibeanu
Plano,TX
Summary
CNA with a focus on compassionate patient care and vital signs monitoring. Recognized for improving patient satisfaction through clear communication and careful attention to detail. Committed to maintaining HIPAA compliance and supporting patient independence and dignity in everyday activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Visiting Angels Home Care
08.2022 - Current
- Provided compassionate personal care and support to clients, enhancing quality of life.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Monitored vital signs, ensuring timely reporting of changes in health status to healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare teams to meet client needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Visiting Angels Home Care
02.2023 - 08.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Caregiver
Home Instead Senior Care Home
06.2022 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Hospice Aide
Grace Home Health
06.2021 - 04.2024
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
Customer Service Representative
OptumRx
03.2017 - 06.2021
- Streamlined issue resolution processes to enhance overall customer satisfaction.
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Collaborated with pharmacists to resolve prescription discrepancies efficiently.
- Managed escalated customer complaints, ensuring timely and satisfactory resolutions.
- Educated patients on healthcare services and procedures, enhancing understanding of treatment options.
- Managed inbound and outbound communications to address patient inquiries and resolve issues promptly.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
Education
Bachelor of Science - Accounting
Enugu State University
07.2006
Skills
- Effective time management
- Patient care and bathing assistance
- Vital signs monitoring
- Compassionate communication and empathy
- Attention to detail
- HIPAA compliance
- Complex problem-solving
- Emergency response
Certification
CNA
Timeline
CNA
Visiting Angels Home Care
02.2023 - 08.2025
CNA
Visiting Angels Home Care
08.2022 - Current
Caregiver
Home Instead Senior Care Home
06.2022 - 12.2024
Hospice Aide
Grace Home Health
06.2021 - 04.2024
Customer Service Representative
OptumRx
03.2017 - 06.2021
Bachelor of Science - Accounting
Enugu State University
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