CHIAMAKA NWABUKO

Lawrence,USA

Summary

Customer Experience Representative with 7+ years managing high-volume order pipelines, multi-account portfolios, and cross-functional teams. Known for proactive communication and resolving complex customer issues before they escalate, including saving a $120K annual account by coordinating directly with Operations to resolve a critical supply shortage. Experienced with CRM systems, SAP, and MS Office; strong phone presence and relationship-building skills. A self-starter who takes ownership end-to-end and thrives both independently and as a collaborative team contributor.

Overview

years of professional experience

Certification

Work History

Customer Experience Representative

RobotUnits, Inc.

Cranbury, New Jersey

08.2022 - Current

Manage end-to-end processing of 8–10 high-value custom orders daily, overseeing a $50K+ daily pipeline in SAP with zero entry bottlenecks directly supporting account stability and growth objectives.
Saved a $120K annual account by coordinating with Operations to clear a production bottleneck during a critical supply shortage, restoring 100% client satisfaction and securing a long-term relationship.
Maintain and expand customer Account Master Data in SAP's CRM database, ensuring data integrity and accurate documentation of customer conversations and account activity.
Proactively monitor order shipment dates, production schedules, and delivery timelines communicating with customers ahead of issues to ensure uninterrupted service.
Coordinate with Operations to prioritize deliveries and resolve product and equipment shortages before they reach the customer, demonstrating a bias for action and solution-first thinking.
Collaborate with Accounts Receivable and Sales teams to oversee customer accounts, follow up on outstanding invoices, and resolve short pays supporting cross-functional alignment.
Resolve customer complaints and non-conformance reports through direct communication and decisive problem-solving, turning difficult situations into trust-building moments.

Purchasing Assistant

AAA Wholesale Distribution SVS, Inc.

Moonachie, New Jersey

05.2018 - 07.2022

Processed domestic and export orders in SAP from entry to fulfillment, maintaining compliance with procurement procedures and delivering consistent on-time performance.
Managed inventory across multiple product categories to maintain adequate stock levels and prevent supply gaps, supporting uninterrupted order fulfillment.
Built and managed vendor relationships, assisted in negotiating pricing and terms, and preserved supplier partnerships — developing negotiation and relationship management skills directly applicable to customer-facing roles.
Processed invoices and ensured timely vendor payments, supporting cash flow integrity and demonstrating attention to detail in a high-volume environment.

Administrative Assistant

Joint Admissions and Matriculation Board

Ikoyi, Lagos

03.2012 - 04.2018

Managed scheduling, communications, and record keeping across departments, developing strong organizational and interpersonal skills in a fast-paced institutional environment.
Answered phones and emails to support effective business correspondence, foundation of a strong phone presence and clear written communication.

Education

Bachelor of Science - Business Administration

University of Lagos

Nigeria

Skills

Account Management: Multi-account oversight Customer retention & growth Relationship development
Communication: Strong phone presence Escalation handling Cross-functional coordination
Order & CRM Operations: SAP Order Management

Technical Skills: MS Office Suite (Excel, Word, PowerPoint) CRM Software SAP Windows OS
Complaint resolution
CRM Data entry & maintenance