Chiamaka Judith Uchendu
Isolo
Summary
Highly motivated and goal-oriented professional with expertise in handling sensitive, technical, and non-technical issues. Proven track record of exceeding KPIs through customized and predefined processes. Adept at conflict resolution, multitasking, and delivering exceptional customer experiences. Reliable, analytical, and skilled in interpersonal communication.
Overview
10
10
years of professional experience
Work History
Inbound Call Center Agent
OPAY
Ikeja
07.2024 - Current
- Monitored system performance metrics such as average speed of answer and abandonment rate.
- Explained technical concepts in simple terms that customers could understand easily.
- Identified opportunities for process improvement and recommended solutions to the management team.
- Followed up with customers to ensure their satisfaction with the resolution of their inquiries.
Customer Service Representative
Jumia E-commerce
Isolo
05.2022 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Teacher - History
National Youth Service Corps, NYSC
Uyo
10.2021 - 10.2022
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Data Entry Intern
Reno computer services
Owerri
01.2020 - 09.2021
- Sorted out paper works before starting the actual task of entering the details into the database.
- Identified problems and errors associated with entered records and notified supervisor immediately when needed.
- Reviewed all entries made on a daily basis to ensure accuracy of information recorded.
General Secretary
Nacho Aviance
Ikeja
09.2015 - 09.2016
- Organized and maintained paper and electronic filing systems for records, correspondence, and other material.
- Managed multiple projects simultaneously while meeting deadlines effectively.
- Entered data into corporate database system timely and accurately.
Education
Bachelor of Arts - History And International Studies
Imo State University
Imo State, Nigeria12-2019
Bachelor of Arts - Mass Communication
Federal Polytechnic Nekede
Owerri, Imo12-2015
Skills
- Record maintenance
- Upselling techniques
- Process improvement
- Communication skills
- Problem solving
- Conflict resolution
References
References available upon request.
Timeline
Inbound Call Center Agent
OPAY
07.2024 - Current
Customer Service Representative
Jumia E-commerce
05.2022 - 06.2024
Teacher - History
National Youth Service Corps, NYSC
10.2021 - 10.2022
Data Entry Intern
Reno computer services
01.2020 - 09.2021
General Secretary
Nacho Aviance
09.2015 - 09.2016
Bachelor of Arts - History And International Studies
Imo State University
Bachelor of Arts - Mass Communication
Federal Polytechnic Nekede
Similar Profiles
SAMUEL OGUNMILUASAMUEL OGUNMILUA
Cloud Solution Architect at OPAYCloud Solution Architect at OPAY
Chaoyu XiongChaoyu Xiong
Java Software Developer at OpayJava Software Developer at Opay
Njideka ArohNjideka Aroh
Agent Management Associate at OPayAgent Management Associate at OPay
Mofoluwaso Ajayi-SanniMofoluwaso Ajayi-Sanni
Client-manager at SEID HQClient-manager at SEID HQ
ASHAOLU TOLUWASE EMMANUELASHAOLU TOLUWASE EMMANUEL
Assistant Chief Commercial Officer (ACCO) at The Federal Airports Authority of Nigeria (FAAN)Assistant Chief Commercial Officer (ACCO) at The Federal Airports Authority of Nigeria (FAAN)