Chiamaka Lilian Iloka
Certified Pharmacy Technician
Summary
Caring and compassionate with a wealth of experience in healthcare and customer service. Passionate about providing comprehensive care to patients and enabling them to live a better life.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Certified Pharmacy Technician
Capital Health Medical Center
10.2023 - Current
- Maintained a safe and clean work area by complying with procedures, rules, and regulations.
- Helped prepare intravenous admixtures according to established practices of aseptic techniques and pertinent department policies under the supervision of a registered pharmacist.
- Accurately labeled and dispensed inpatient unit dose medications according to department policy; delivered medications to patient care areas as needed.
- Delivered and filled controlled substances and other medications to nursing units' automated medication dispensing cabinets (ADC) timely and accurately; assisted in reconciling all narcotic discrepancies on a daily basis.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided critical support in emergency situations, quickly gathering necessary medications.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2021 - Current
- Administration of covid and flu vaccines.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Medical Assistant
Ivy Pediatrics
01.2020 - 01.2021
- Prepared patients for examination, took vitals, and recorded patients health history
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Receptionist
Good Life Medical Center
01.2011 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Education
M.D. -
Tbilisi State Medical University
Tbilisi, Georgia 05.2001 -
Skills
- Strong organizational skills and keen attention to detail
- Effective written and verbal communication
- Excellent interpersonal and conflict resolution skills
- Excellent time management
- Great multi-tasking abilities
- Strong problem-solving, negotiation, and analytical skills
- Highly motivated, able to work independently and as a team member
- Able to remain calm in a fast-paced and stressful environment
- Exceptional listening and note-taking skills
Certification
CPhT - Certified Pharmacy Technician
Timeline
CPR/AED
01-2025
CPhT - Certified Pharmacy Technician
06-2024
Certified Pharmacy Technician
Capital Health Medical Center
10.2023 - Current
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2021 - Current
Medical Assistant
Ivy Pediatrics
01.2020 - 01.2021
Receptionist
Good Life Medical Center
01.2011 - 01.2012
M.D. -
Tbilisi State Medical University
05.2001 -