Chiana Davis
Los Angeles,CA
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Auto Insurance Specialists
Woodland Hills, CA
04.2016 - Current
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided an elevated customer experience to generate a loyal clientèle.
- Asked open-ended questions to assess customer needs.
- Met with 25-30 existing and prospective clients each week to select appropriate insurance policies.
- Calculated quotes and educated potential clients on insurance options.
Customer Service Representative
Automobile Club of Southern California
Long Beach, CA
04.2014 - 04.2016
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Met or exceeded service and quality standards every review period.
Payment Research & Customer Service Specialist
Bank of America
Simi Valley, CA
04.2012 - 01.2014
- Reconstructed accounting records from clients\' checks and cash receipts.
- Defused volatile customer situations calmly and courteously.
- Mastery of customer service management systems and databases.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Assisted with receptionist duties, file organization and research and development.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
Data Entry Specialist
Republic Indemnity
Encino, CA
05.2010 - 06.2011
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties, file organization and research and development.
Education
Associate of Science in Progress - Psychology
West Los Angeles College
Culver City, CACurrent
High School Diploma -
Lancaster High School
Lancaster, CA2008
Skills
- 60 WPM typing speed
- Microsoft Excel certified
- Customer service-oriented
- Accurate and detailed
- Creative problem solver
- Certified in 10-key
- Spreadsheet management
- Articulate and well-spoken
- Works well under pressure
- Quick learner
Timeline
Customer Service Specialist
Auto Insurance Specialists
04.2016 - Current
Customer Service Representative
Automobile Club of Southern California
04.2014 - 04.2016
Payment Research & Customer Service Specialist
Bank of America
04.2012 - 01.2014
Data Entry Specialist
Republic Indemnity
05.2010 - 06.2011
Associate of Science in Progress - Psychology
West Los Angeles College
High School Diploma -
Lancaster High School