●Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Email
Chianta Carter
Customer Service Agent
Baltimore,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
(Mary Kraft)Transcore EZ Pass
Middle River, MD
05.2020 - 08.2020
- Open and manage customer accounts.
- Open cases on behalf of customers for further research.
- Process payments by ACH or credit card,
- Ensure service requirements are protected and accounts are in accordance with set standards.
Sales Associate
OCMD Marketing
Middle River, MD
01.2020 - 05.2020
- Ask fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Resolve complaints efficiently to satisfy customers and encourage future transactions.
- Offered advice and assistance to customers; pay attention to special needs or wants.
Fraud Analyst II
(Aerotek) Bank Of America
Hunt Valley, MD
12.2018 - 05.2019
- Review customer accounts for detection and prevention of fraud.
- Receive an average of 80-150 inbound calls.
- Research and analyze account activity to access levels of risk and fraud type.
- Take appropriate action based on transaction characteristics of greater complexity.
Loan Origination Specialist
JP Morgan Chase Bank
Houston, TX
06.2016 - 09.2017
- Set expectations with clients by providing professional responses to all concerns and questions.
- Gather collateral information required to meet underwriting guidelines.
- Collaborate with colleagues and clients both internal and external respectfully and collectively.
- Analyze client information thoroughly.
- Complete training pertaining to line of business.
Senior Specialist II
JP Morgan Chase Bank
Houston, TX
08.2012 - 06.2016
- Take 200 outbound and inbound calls daily with goal of collecting owed debt.
- Record all information regarding financial status of customers.
- Use skip tracing and other techniques to locate debtors.
- Follow and ensure compliance with policy and procedures.
- Achieve performance goals on consistent basis.
- Approach problems logically and with good judgment.
Education
Associate of Arts - Human Services
University Of Phoenix
Tempe, AZ 08.2009 - 08.2011
Skills
Recordkeeping strengths
Complaint resolution
Adaptability
Multitasking abilities
Teamwork
Microsoft Office
Analytical skills
Verbal and written communication
Collaboration
Clerical
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Customer Service Representative
(Mary Kraft)Transcore EZ Pass
05.2020 - 08.2020
Sales Associate
OCMD Marketing
01.2020 - 05.2020
Fraud Analyst II
(Aerotek) Bank Of America
12.2018 - 05.2019
Loan Origination Specialist
JP Morgan Chase Bank
06.2016 - 09.2017
Senior Specialist II
JP Morgan Chase Bank
08.2012 - 06.2016
Associate of Arts - Human Services
University Of Phoenix
08.2009 - 08.2011