Summary
Overview
Work History
Education
Skills
LANGUAGES
Work Availability
Interests
Websites
Timeline
Chianti Morgan

Chianti Morgan

Dallas,TX

Summary

Experienced Technical Support Specialist with a proven track record of delivering exceptional customer service and efficiently resolving hardware/software issues in high-volume call centers and remote support environments. Skilled in troubleshooting, active listening, and problem-solving. Known for strong communication, adaptability, and teamwork that consistently drives customer satisfaction and meets performance targets.

Overview

10
10
years of professional experience

Work History

Claims & Loans Support Specialist

Globe Life
01.2024 - 03.2025
  • Assisted clients in filing insurance claims and loan applications, guiding them through complex processes to ensure accuracy and timely approvals.
  • Provided exceptional customer service by promptly addressing inquiries and maintaining clear communication throughout the claims and loan lifecycle.
  • Collaborated with insurance carriers and internal teams to expedite processing and secure timely payouts and reimbursements.
  • Improved first-call resolution rates by applying detailed issue analysis and effective problem-solving techniques.
  • Operated efficiently in a fast-paced environment, utilizing strong verbal and written communication skills to support client needs.

Technical Support

Conduent
04.2022 - 12.2023
  • Proficient in Apple hardware and software, including iOS, macOS, and iCloud.
  • Expert in troubleshooting Apple products, delivering exceptional remote technical support and customer service.
  • Provided technical assistance for Apple devices, resolving issues efficiently while maintaining a high level of customer satisfaction.
  • Assisted customers with product setup, configuration, and optimization to ensure peak performance.
  • Collaborated with internal teams to address complex technical issues and deliver seamless solutions.
  • Maintained up-to-date knowledge of Apple product releases and software updates to provide accurate, current support

Social Media Trust & Safety Analyst

Genpact LLC
09.2019 - 03.2022
  • Reviewed user-generated content across major social media platforms to ensure alignment with community guidelines, legal standards, and platform policies.
  • Identified and actioned harmful, sensitive, or policy-violating content, contributing to a safer online environment.
  • Applied sound judgment and cultural awareness in high-pressure situations, balancing enforcement with platform integrity.
  • Escalated edge cases and flagged trends for policy refinement and risk mitigation.
  • Maintained high accuracy and productivity metrics while working in a fast-paced, content-sensitive environment.
  • Collaborated with cross-functional teams to support ongoing policy updates, workflow improvements, and training initiatives.

Digital Customer Support Specialist-Live Chat

24[7]
08.2016 - 09.2019
  • Delivered real-time support to customers via live chat, social media platforms, and public forums, resolving inquiries and technical issues efficiently while maintaining high service standards.
  • Managed multiple simultaneous chat conversations, ensuring accuracy, professionalism, and timely responses.
  • Communicated complex technical concepts clearly and effectively to non-technical customers across various digital channels.
  • Demonstrated empathy and patience to foster positive customer experiences and successful issue resolution.
  • Maintained strong performance metrics, including customer satisfaction, resolution times, and quality assurance compliance.

Luxury Retail Associate

PFSweb
11.2014 - 07.2016
  • Delivered high-touch customer service for luxury brands in a high-volume call center, maintaining brand standards and professionalism across all interactions.
  • Resolved escalated issues with empathy and efficiency, fostering customer satisfaction and loyalty.
  • Navigated multiple internal systems to process orders, manage inquiries, and reduce call handling times.
  • Built lasting client relationships by personalizing service, curating VIP shopping experiences, and following up on individual preferences.
  • Stayed informed on luxury product lines and market trends through regular training, using this knowledge to educate clients and support sales efforts.

Education

Bachelor of Science - Criminal Justice

American Intercontinental University, Houston, TX
05-2026

Skills

  • Technical Support & Troubleshooting (Remote & On-site)
  • Call Center & Inbound Call Handling
  • Customer Service & Complaint Resolution
  • CRM & Help Desk Software (Salesforce, Ticketing Systems)
  • Windows/macOS, Network Connectivity, Software Installation
  • Microsoft Office Proficiency
  • Time Management & Multitasking
  • Travel & Airline Reservation Systems
  • Empathy, Communication & Email Etiquette
  • Cell Phone Repair
  • Intrusion detection

LANGUAGES

English | Native
Spanish | Intermediate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Customer Service

Technical Support

Technology

CyberSecurity

Help Desk

Chat

Remote

Timeline

Claims & Loans Support Specialist - Globe Life
01.2024 - 03.2025
Technical Support - Conduent
04.2022 - 12.2023
Social Media Trust & Safety Analyst - Genpact LLC
09.2019 - 03.2022
Digital Customer Support Specialist-Live Chat - 24[7]
08.2016 - 09.2019
Luxury Retail Associate - PFSweb
11.2014 - 07.2016
American Intercontinental University - Bachelor of Science, Criminal Justice

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