Summary
Overview
Work History
Education
Skills
certificates
Affiliations
Accomplishments
Languages
Timeline
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Chiao-An (Joanne) Hsieh

Knoxville,TN

Summary

Driven student aspiring to attain a degree in chemical engineering. Acknowledged for outstanding attention to detail, organizational proficiency, and adept time management. Committed to shaping a promising career trajectory while seeking opportunities to expand my professional horizons.

Overview

2
2
years of professional experience

Work History

Internship Student

Gold Carbon Inc
05.2022 - Current
  • Utilized FT-IR to assess samples, leading to a 98.5% compliance rate with quality requirements, ensuring that only products meeting the highest standards were allowed for further processing.
  • Identified irregularities in production processes and promptly resolved deviations from control plans, contributing to a 11% reduction in defects and rework, improving overall product consistency.
  • Facilitated clear communication channels with the production team, promptly reporting any abnormalities or malfunctions, ensuring swift corrective actions, and preventing potential delays

Sales representative

The UPS Store
08.2021 - Current
  • Provided tailored guidance to customers on package and freight delivery services, resulting in a 18% increase in customer satisfaction scores.
  • Addressed customer inquiries promptly and accurately, achieving a 98% resolution rate on the first interaction. Enhanced customer trust by delivering precise information on products, services, and pricing.
  • Established enduring customer relationships by consistent communication and proactive follow-up, leading to a 32% increase in repeat business.

Internship Student

Yuan Ze University
05.2022 - 08.2022
  • Compared laboratory data against specifications to determine if results met requirements.
  • Operated and performed preventative maintenance on UV-Vis Spectroscopy.
  • Assisted scientists by collecting and organizing laboratory data.
  • Interpreted laboratory results to provide technical advice to scientists.

Laboratory Intern

Chang Gung Uniersity
05.2021 - 08.2021
  • Acquired proficiency in utilizing Thermogravimetric Analysis to discern specific attributes of materials that manifest either an increase or decrease in mass as a consequence of processes
  • Compared laboratory data against specifications to determine if results met requirements.
  • Played a crucial role in maintaining chemical rooms and systems with 100% adherence to program guidelines

Education

Associate of Applied Science - Chemical Engineering Pathway

Pellissippi State Community College
Knoxville, TN
12.2023

High School Diploma -

Bearden High School
Knoxville, TN
05.2019

Dayuan International Senior High School
Taoyuan, Taiwan

Skills

  • 3D Modeling
  • Data Analysis
  • Process Optimization
  • Problem Solving
  • Effective Multitasking
  • Proficient Cross-Disciplinary Team Communication

certificates

  • Matlab Onramp, 2022
  • Analytics for Beginners, Google, 2021
  • Basic Microbiology, World Health Organization, 2021
  • The Challenges of Global Health, Duke University, 2021
  • Introduction to Personal Branding, University of Virginia, 2021
  • Chemicals and Health, Johns Hopkins University, 2020
  • COVID-19 Contact Tracing, Johns Hopkins University, 2021
  • COVID-19 Training for Healthcare Workers, Stanford University, 2020
  • Essentials of Global Health, Yale University, 2020
  • Fundamentals of Graphic Design, California Institute of the Arts, 2020
  • Fundamentals of Digital Marketing, Google, 2020
  • COVID-19 Preparedness, World Health Organization, 2020

Affiliations

  • Phi Theta Kappa (02/2023 - Present)
  • Knox Asian Festival (2018 - Present)
  • Taiwanese Association of America East Tennessee Chapter (10/2017 - Present)

Accomplishments

  • Knox Asian Festival - Second Prize Winner, 2022
  • Knox Asian Festival - First Prize Winner, 2019
  • Taoyuan Sci-Tech Fair - First Prize Winner, 2015

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Taiwanese
Full Professional
German
Professional Working

Timeline

Internship Student

Gold Carbon Inc
05.2022 - Current

Internship Student

Yuan Ze University
05.2022 - 08.2022

Sales representative

The UPS Store
08.2021 - Current

Laboratory Intern

Chang Gung Uniersity
05.2021 - 08.2021

Associate of Applied Science - Chemical Engineering Pathway

Pellissippi State Community College

High School Diploma -

Bearden High School

Dayuan International Senior High School

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Chiao-An (Joanne) Hsieh