Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Chiara Buccella

Chiara Buccella

Durham,NC

Summary

Insightful and results-driven Manager and Receptionist with proven experience directing and improving office operations in fast-paced legal environments, specializing in immigration law. Demonstrates effective communication, presentation, and facilitation skills, with strong leadership, coaching, and teammate development capabilities. Proficient in Microsoft Office Suite and legal case management systems, with an analytical approach to business planning, process improvement, and day-to-day problem-solving. Adept at employee motivation, policy enforcement, and ensuring regulatory compliance while delivering exceptional client service. Known for strong critical thinking, organizational skills, and maintaining confidentiality in multicultural, multilingual settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Legal Receptionist

The Law Office of Chris Barnes, PLLC
04.2023 - Current
  • Excellent Verbal and Written Communication
  • Multilingual Abilities
  • Professional Phone and Email Etiquette
  • Client Service and Relationship Management
  • Appointment Scheduling and Calendar Management
  • Data Entry and Document Management
  • Familiarity with Immigration Processes and Terminology
  • Proficiency in Microsoft Office and Legal Case Management Software
  • Confidentiality and Discretion in Handling Sensitive Information
  • Strong Organizational and Time Management Skills
  • Ability to Multitask and Prioritize in a Fast-Paced Environment
  • Cultural Sensitivity and Empathy
  • Translate important documents

Administrative Coordinator

Marshalls TJX Companies
02.2021 - 04.2023
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Kept high average of performance evaluations.
  • Hired, managed, developed and trained staff (around 3-4 employees,) established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Front-End Coordinator

Marshalls
03.2020 - 02.2021
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Sandwich Artist

SUBWAY®Restaurants
06.2018 - 03.2020
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept workplace clean and organized in line with restaurant policies.

Education

High School Diploma -

Northern High School
Durham, NC
06-2019

Skills

  • Scheduling appointments
  • Technical skills
  • Document management
  • Strong organization
  • Record keeping
  • Billing and invoicing
  • Data entry proficiency
  • Maintaining facilities
  • Answering calls professionally
  • Microsoft Excel
  • Project Management
  • Problem-solving

Certification

  • Project Management, Coursera - January 2025, May 2025
  • Data Analysis, Coursera - May 2025, May 2025

Languages

Spanish
Full Professional
Italian
Native or Bilingual

Accomplishments

  • Outside of my professional career; I proudly serve as a member of the Ministry of Mental Health at Saint Thomas More Church, where I support and empower women overcoming domestic violence through advocacy, resources, and compassionate community care.
  • I had the honor of exhibiting my artwork for the first time in a museum showcase celebrating Hispanic Heritage Month.

Timeline

Legal Receptionist

The Law Office of Chris Barnes, PLLC
04.2023 - Current

Administrative Coordinator

Marshalls TJX Companies
02.2021 - 04.2023

Front-End Coordinator

Marshalls
03.2020 - 02.2021

Sandwich Artist

SUBWAY®Restaurants
06.2018 - 03.2020

High School Diploma -

Northern High School

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