Chiara Clatterbuck
Sanford,FL
Summary
Goal-oriented Founder with [Number] years of extensive experience securing funding, locating resources and marketing brand. Polished in transferring ideas into actionable plans and developing budget and finance strategies. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
COO
Project Management &Installation
Sanford, FL
07.2018 - Current
- Identified areas for improvement within the organization's processes or services offerings.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Implemented innovative solutions to improve overall productivity levels within the organization.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Supervised the executive team, providing guidance on operational decisions.
- Monitored performance metrics of departments and provided feedback to executives.
- Promoted brand awareness by increasing market penetration across [Type] markets.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Standardized and optimized scheduling and managed labor costs by leveraging labor management tools.
- Developed and implemented strategic plans to achieve organizational objectives.
- Formulated key performance indicators that measure success against set goals and objectives.
- Led efforts in creating an effective internal communications plan among different departments.
- Hired, trained and mentored [Number] staff members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Built relationships with industry leaders both internally and externally to create new opportunities for growth.
- Maximized profits through reducing expenditures and evaluating prices.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Established policies and procedures to ensure efficient operations.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Owner
CPC Business Development LLC
Sanford, FL
05.2017 - 11.2022
- Conducted research on competitor marketing and digital content.
- Researched and identified potential partnerships with other companies.
- Maintained a database of leads and tracked progress through sales cycle stages.
- Created content for social media platforms to increase brand awareness.
- Monitored competitor activity to stay ahead of industry trends.
- Assisted in developing presentations for sales pitches and client meetings.
- Built relationships with clients by attending networking events.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner
CPC Vendor Services LLC
Sanford, FL
11.2017 - 03.2021
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Liaised between departments, vendors and clients to monitor project expenses.
- Produced status reports for customers and senior management.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Submitted budget estimates, progress reports and cost tracking reports.
- Managed communication channels between various teams involved in the execution of complex projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Conferred with project personnel to identify and resolve problems.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Sales
Florida Business Interiors (BOS)
Lake Mary, FL
02.2005 - 12.2015
- Advised customers on the latest product features and benefits.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created presentations that showcased company's capabilities and offerings.
- Educated customers about products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Acquired new customers and identified unique needs to deliver relevant products.
- Fostered relationships with customers to expand customer base and retain business.
- Developed pricing proposals tailored to individual client requirements.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed and implemented strategies to meet sales quotas.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Provided personalized service to build relationships with customers.
- Participated in trade shows, conferences, and other marketing events.
- Generated new business opportunities through cold calling campaigns.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Interior Design
University of Louisiana At Lafayette
Lafayette, LA05-2000
Skills
- Organizational Development
- Innovation Management
- Data-Driven Decision-Making
- Operations Oversight
- Business Analysis
- Performance Management
- Financial Oversight
- Business Development
- Information Technology Management
Accomplishments
- CREW Entrepreneurial Spirit 2017
- CREW Esprit De Coeur 2019
- CREW Economic & Community Involvement 2022
Certification
- NCIDQ Certificate 2007
- State of Florida Interior Design License 2008
- CREW Leadership Certificate 2019
Affiliations
- Easterseals State Board 2023 - Present
- Easterseals Advisory Committee Chair
- Easterseals Advisory Board 2020- Present (Chair 2021 to present)
- Easterseals Pair to Remember committee member 2021 - Present
- CREW Sponsorship Director 2020 - 2022
- CREW Communications Director 2018 - 2020
References
References available upon request.
Timeline
COO
Project Management &Installation
07.2018 - Current
Owner
CPC Vendor Services LLC
11.2017 - 03.2021
Owner
CPC Business Development LLC
05.2017 - 11.2022
Sales
Florida Business Interiors (BOS)
02.2005 - 12.2015
Bachelor of Science - Interior Design
University of Louisiana At Lafayette
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