Chiara Clymore
Raleigh,United States
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Inventory Control Supervisor
Military Republic
Benson, NC
01.2024 - Current
- Lead inventory audits, achieving precise stock control and reducing shrinkage
- Implement data-driven strategies, optimizing inventory levels for operational readiness
- Analyze trends to forecast demand, cutting carrying costs significantly
- Developed and implemented efficient inventory control processes to ensure accurate tracking of stock levels.
Retirement Benefits Counselor
North Carolina Department of State Treasurer
Raleigh, NC
09.2023 - Current
- Guide retirees on benefits, ensuring high satisfaction and effective problem-solving
- Enhance counseling methods using retiree feedback, improving service quality
- Explain complex benefit plans clearly, demonstrating attention to detail
- Identified areas where processes could be improved upon or streamlined for efficiency gains.
- Determined appropriate databases for completed documents and transferred files electronically.
- Reviewed existing information for accuracy and made necessary corrections.
- Scanned documents into appropriate databases for storage purposes.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Demonstrated empathy when dealing with difficult or frustrated customers.
- Handled escalated customer service issues with professionalism and empathy.
- Managed a high volume of emergency calls with professionalism and empathy.
- Actively listened to clients' concerns while displaying empathy throughout all interactions.
Client Solutions Associate/ Processing Agent
Pearson VUE
Raleigh, United States
11.2018 - 09.2023
- Enhanced training programs to improve team skills and efficiency
- Led peer coaching, strengthening team collaboration and expertise
- Increased client retention by optimizing service delivery
- Mentored new hires, reducing onboarding time and enhancing team cohesion
Business Development Associate
DECA - Department of Defense Commissary
Naples, Italy
04.2015 - 11.2018
- Identified new ventures, boosting revenue by 20% through strategic partnerships
- Enhanced customer satisfaction by establishing a feedback mechanism
- Expanded market reach with innovative penetration strategies
- Improved operational effectiveness and market visibility through unique strategies
Education
Bachelor's degree - Business Administration with minor in Human Resources Management
University of Maryland Global Campus
Adelphi, MD12.2022
Associate's degree - Business Management
University of Maryland Global Campus
Adelphi, MD12.2017
Skills
- Communication
- Customer Service
- Teamwork
- Attention to Detail
- Empathy
- Problem Solving
- Decision Making
- Innovation
- Time Management
- Organizational Skills
- Compliance Knowledge
- Analytical Skills
- Demand forecasting
- Document processing
- Filing and data archiving
- Error identification
- Collecting information
- Data transcription
- Maintains confidentiality
- Data accuracy
Languages
- English, Native
- Italian, Native
Additionalinformation - Volunteerwork
- American Cancer Society, 2018, Present
- American Red Cross, 2023, Present, Blood Ambassador
Timeline
Inventory Control Supervisor
Military Republic
01.2024 - Current
Retirement Benefits Counselor
North Carolina Department of State Treasurer
09.2023 - Current
Client Solutions Associate/ Processing Agent
Pearson VUE
11.2018 - 09.2023
Business Development Associate
DECA - Department of Defense Commissary
04.2015 - 11.2018
Bachelor's degree - Business Administration with minor in Human Resources Management
University of Maryland Global Campus
Associate's degree - Business Management
University of Maryland Global Campus