Chiara Costa
Vernon,BC
Summary
Reliable customer support professional and freelance translator with 5+ years of experience in Portuguese language communications and cultural exchange services. Committed to resolving problems and improving customer satisfaction. Proven Portuguese and English fluency.
Overview
9
9
years of professional experience
Work History
Portuguese Translator & Interpreter
Kal Tire Mining Group
Vernon, BC
02.2016 - 06.2020
- Supported local mining operations team by translating key departmental documents and internal communications from English to Portuguese (Brazilian variant, localized to Mozambican Portuguese).
- Prepared terminology glossaries of industry specific terms to facilitate analysis.
- Used CAT software to facilitate the translation of such documents and keep consistency across all text and later translation work.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and specific mining safety terminology.
- Replicated flow, style and overall meaning of original texts.
- Consulted specialized reference sources to identify closest equivalents for nuanced terminology, especially with regards to mining equipment.
- Updated existing translations to meet contemporary trends in communication.
- Repeated and restructured complex translations to optimize understanding.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
Live Chat Agent
Kal Tire
Vernon, Canada
02.2016 - 12.2017
- Asked open-ended questions to determine which tire and wheel products or services would be best fit for customer's needs. Responded to customer requests, offering excellent support and recommendations tailored to specific vehicle make, model and year.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Provided online demonstrations to educate customers on product features and online help resources.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly, especially with regards to order tardiness or service bookings.
- Welcomed, greeted and assisted guests in high-traffic online store, generating $5000 dollars average in business per day.
- Maintained up-to-date knowledge of tire industry products and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Front Desk Agent
IHG Hotels & Resorts
Vernon, BC
05.2019 - 05.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification, for both individual guests and tour groups up to forty guests.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via email or phone.
Freelance Portuguese Translator and Proofreader
All Languages Ltd
Toronto, ON
05.2018 - 06.2020
- Proofread, edited and improved documents of different sizes.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Translated work compensation and labor claims communications using SDL Trados as a translation tool.
Education
Certificate - Portuguese Translation
University of Toronto School of Continuing Studies
Toronto, ON - Canada01.2014
No Degree - ESL Teaching
OnTesol
Toronto, ON - CanadaLicentiate in Pedagogy - Middle School Teaching
UNESP - Universidade Estadual Paulista
Rio Claro - Sao Paulo, BrazilSkills
- Typing speed 85 wpm
- G-Suite
- MS Office
- Electronic File Management
- Internet Research
- Active Listening
- Multitasking Abilities
- Analytical and Critical Thinking
- Dependable and Responsible
- Excellent Communication
- Flexible and Adaptable
- Attention to Detail
- Self-Motivated
- Proven writing skills
Affiliations
Authorized Portuguese Translator with Insurance Corporation of British Columbia, Canada. Since 2015.
Timeline
Front Desk Agent
IHG Hotels & Resorts
05.2019 - 05.2020
Freelance Portuguese Translator and Proofreader
All Languages Ltd
05.2018 - 06.2020
Portuguese Translator & Interpreter
Kal Tire Mining Group
02.2016 - 06.2020
Live Chat Agent
Kal Tire
02.2016 - 12.2017
Certificate - Portuguese Translation
University of Toronto School of Continuing Studies
No Degree - ESL Teaching
OnTesol
Licentiate in Pedagogy - Middle School Teaching
UNESP - Universidade Estadual Paulista
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