Chiara Dalsasso-Pratt

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Traveled across the U.S. setting up pop up stores at various events selling and representing the Fabletics brand.
• Learned and adapted quickly to new technology and software applications.
• Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.

• Greeted all clients with warm smile and asked open-ended questions to better understand their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Streamlined production process for costumes by organizing workstations and materials efficiently.
• Supported the creative vision of directors and designers through accurate interpretation and execution of design sketches into finished costumes.
• Actively participated in team meetings regarding show concepts, offering valuable input on potential costume ideas based on script analysis.
• Established effective communication channels between the wardrobe department and other production teams to ensure seamless collaboration throughout the project lifecycle.
• Assisted in the development of wardrobe budgets, ensuring cost-effective solutions without compromising on quality.
• Assisted in coordinating quick changes during performances, enabling actors to switch costumes seamlessly and maintain the flow of the show.
• Demonstrated a commitment to professional growth by attending industry workshops and seminars, staying current on the latest trends in costume design and construction.

After graduating high school in Scotland, I worked in various customer service roles, including; retail, sales and marketing, and a casting agency. I am open and willing to discussing these roles in further detail. I have included some examples of my roles in these jobs below.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.