Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Chiara Dellihoue

Katy,TX

Summary

Compassionate Social Services Supervisor known for high productivity and efficiency in task completion. Possess specialized skills in case management, program development, and team leadership. Excel at communication, empathy, and problem-solving to enhance service delivery and staff performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Director

Passion For Families
Spring, Texas
02.2024 - Current
  • Negotiated contracts with placement units as needed for services related to the program.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Hired and developed staff members to collaboratively achieve program goals.

Case Manager Supervisor

1 Care Premier Services
Houston, Texas
01.2021 - 02.2024
  • Supervised, trained and evaluated Case Managers in the delivery of services to clients.
  • Conducted monthly meetings with case managers to review cases and discuss any issues or concerns.
  • Resolved conflicts between clients, families, care providers, and other stakeholders involved in the case management process.
  • Maintain a caseload.

Case Manager

Have Haven Residential Treatment Center
Houston, Texas
01.2021 - 08.2021
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Assessed clients' needs, developed service plans, monitored progress towards goals, and scheduled medical visits, and provided transportation.
  • Maintained accurate case records and documentation according to agency guidelines.

Team Lead

Wal-Mart Supercenter
Houston/ Harahan, Texas/ Louisana
05.2018 - 03.2021
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Analyzed data from various sources to identify trends or patterns in customer behavior.
  • Approve price changes, scan-outs, scan in features, make schedules for associates, set mods, etc.
  • Process payments, complete audits, and bookkeeping.

Internship

Northeast Louisiana Veterans Home
Monroe , LA
01.2018 - 05.2018
  • Treatment/Assessment planning on residential clients suffering from medical and mental diagnoses.
  • Develop and organize community activities.
  • Participate in multi-interdisciplinary meetings.
  • Provide a weekly document of client progress and tasks completed for the week.

Internship

Ruston Nursing And Rehabilitation Center
Ruston, LA
01.2017 - 05.2017
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Direct Activities.
  • Organize a community outing for residential clients.
  • Participate in multi-interdisciplinary meetings.

Education

Master of Social Work - Social Work

Capella University
Minneapolis, MN
05-2026

Bachelor of Science - Therapeutic Recreation

Grambling State University
Grambling, LA
05-2018

High School Diploma -

Edna Karr High School
New Orleans, LA
05-2018

Skills

  • Adaptable
  • Organizational Leadership
  • Policy Implementation
  • Customer service experience
  • Operations Oversight
  • Compliance Management
  • Active Listener
  • Time Management
  • Rick Management/ Conflict Resolution
  • Team Orientation
  • Emotional Intelligence and Empathy
  • Case Management
  • Care Coordination
  • Discharge Planning
  • Social Work
  • Recruitment
  • Client Advocacy

Languages

English
Professional

Certification

  • Emergency Behavior Intervention
  • Trauma Inform Care - In Class
  • CPR/ AED: Adults, Child & Infant + First Aid (BLS)
  • National Training and Development Curriculum (For Foster and Adoptive Parents)

Accomplishments

  • Phi Epsilon Kappa Honors Fraternity December 3,2016
  • The Society of Distinguished Black Women, Inc. October 14, 2017
  • Delta Sigma Theta Sorority Inc. April 27, 2024

References

References available upon request.

Timeline

Program Director

Passion For Families
02.2024 - Current

Case Manager Supervisor

1 Care Premier Services
01.2021 - 02.2024

Case Manager

Have Haven Residential Treatment Center
01.2021 - 08.2021

Team Lead

Wal-Mart Supercenter
05.2018 - 03.2021

Internship

Northeast Louisiana Veterans Home
01.2018 - 05.2018

Internship

Ruston Nursing And Rehabilitation Center
01.2017 - 05.2017

Master of Social Work - Social Work

Capella University

Bachelor of Science - Therapeutic Recreation

Grambling State University

High School Diploma -

Edna Karr High School

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Chiara Dellihoue