CHIARA DiFRONZO
West Granby
Summary
Results-driven Senior Project Manager known for high productivity and efficient task completion. Specializes in strategic planning, high productivity and team leadership. Excels in negotiation, communication, and problem-solving to deliver projects on time and within budget. Committed to fostering collaboration and driving project success with a focus on overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
HCSC - Blue Cross Blue Shield of Illinois
Bloomfield
03.2025 - Current
- Coordinated internal resources and third parties and vendors for the flawless execution of projects.
- Established best practices for managing complex projects successfully
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
Sales Operations – Broker Coordinator/Lead Analyst
Cigna
01.2023 - 03.2025
- Prepared/presented updated statistical PowerPoints from multiple team members for upper level management
- Developed procedures for streamlining processes related to onboarding new clients.
- Answered customer questions to maintain high satisfaction levels.
- Provided feedback on individual performance metrics compared against overall team goals.
- Created and maintained broker files, ensuring accuracy and completeness of data.
- Responded promptly to broker inquiries regarding system access or account issues.
- Scheduled and coordinated delivery of security certificates
- Resolved issues related to system integration or data quality discrepancies quickly and efficiently.
Business Testing Lead Analyst
Cigna
05.2021 - 01.2023
- Speaks to internal partners and vendors about testing requirements for specific IFP environments while helping test and retest end to end testing
- Handled inputting tasks in Jirra, ShareFile, SharePoint etc.
- Identified opportunities for process improvement through root cause analysis techniques.
Consumer Account Specialist
Cigna
Bloomfield
07.2016 - 05.2021
- Managed and maintained FSA/HRA/HSA portfolio in Proclaim, Facets and SalesForce while maintaining a Book of Business of National, O500 & U500 clients and brokers
- Communicated to outside clients on a daily basis, set meetings and able to answer any questions or get the correct answers/direct them to the proper area and provide them with outstanding customer service
- Helped with debit cards, creating contribution files, audits, reporting and view any outstanding receivables from claims and also any one off issues that need IT's technical help
- Was in charge of training and mentoring new hires on team.
Financial/Training Manager
Sephora
Canton
10.2014 - 11.2016
- Evaluated collection reports to determine collections status and outstanding balance amounts.
- Offered specific training programs to help workers generalized and job-specific abilities.
Practice Manager
Beacon Behavioral Services
Farmington
12.2015 - 07.2016
Paralegal/Receptionist/ Executive Assistant
Pavano Dombrowski, LLC
11.2014 - 11.2015
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
06.2023
High School Diploma -
Northwest Regional High School
06.2007
Skills
- Project management
- Customer service
- Process improvement
- Vendor communication
- Training and mentoring
- Regulatory compliance
- Presentation skills
- Relationship management
- Teamwork
- Multitasking capacity
- Client acquisition
- Back office operations
- Financial reporting
- Documentation management
- Contract preparation
- Data analysis
- Technical proficiency
Timeline
Senior Project Manager
HCSC - Blue Cross Blue Shield of Illinois
03.2025 - Current
Sales Operations – Broker Coordinator/Lead Analyst
Cigna
01.2023 - 03.2025
Business Testing Lead Analyst
Cigna
05.2021 - 01.2023
Consumer Account Specialist
Cigna
07.2016 - 05.2021
Practice Manager
Beacon Behavioral Services
12.2015 - 07.2016
Paralegal/Receptionist/ Executive Assistant
Pavano Dombrowski, LLC
11.2014 - 11.2015
Financial/Training Manager
Sephora
10.2014 - 11.2016
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Northwest Regional High School