Chiara Marfia
Los Angeles,CA
Summary
Energetic and driven hospitality professional with a strong background in customer service, sales, and client relations. Well-traveled and culturally aware, with a natural ability to connect with diverse groups of people. Proven success in sales environments with a passion for delivering exceptional guest experiences and achieving measurable results.
Overview
4
4
years of professional experience
Work History
Guest Relations Agent
Dream Hotel Group, LLC
Los Angeles, USA
03.2025 - Current
- Achieved top front desk agent status with most five-star TripAdvisor reviews.
- Managed over 100 check-ins and check-outs to maintain operational efficiency.
- Processed payments and efficiently checked out departing guests with high accuracy.
- Collaborated with housekeeping to ensure timely readiness of rooms.
- Utilized Opera Cloud as property management system to streamline operations.
- Demonstrated multitasking ability in fast-paced, busy environment.
Reservation Agent
Prospect Hollywood
Los Angeles, USA
07.2024 - 03.2025
- #1 Hotel on TripAdvisor.
- Michelin Key awarded with 3 years with very high ratings.
- Guests rave about the luxury-style service they receive when staying.
- Provided luxury style service and attention to guests when face-to-face or through phone conversations.
- Used Opera Cloud, direct email, and third-party extranets to ensure payments, reservation details, and other important information were accurate.
- Able to resolve guest issues with billing daily, while maintaining a great experience for the guest.
Front Desk Receptionist
Beacon Hotel
Miami Beach, USA
07.2021 - 07.2024
- Managed guest reservations, modifications, and special requests with precision and detail.
- Facilitated concierge services by booking local tours, dining reservations, and transportation.
- Proactively upsold room upgrades and promoted hotel services to enhance revenue generation.
- Resolved guest complaints promptly to ensure a positive overall experience.
- Maintained accurate guest records using hotel management software.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests efficiently.
Education
Bachelor of Arts - Psychology
The City College
London, UK04-2019
High School Diploma -
Ninni Cassara
Palermo, Italy07-2013
Skills
- Reservation management
- Payment processing
- Problem resolution
- Property management
- Concierge services
- Attention to detail
- Multitasking
- Complaint handling
- Exceptional communication
- Upselling techniques
- Time management
Other Relevant Details
- Owner and founder of Papi Stachio LLC.
- Ecommerce storefront generating $10k+ in revenue.
- Preparing orders and shipping promptly to customers.
- Developed all advertising and marketing strategies and content via social media, flyers, face to face sales etc.
- Managed and curated pop up store at various business's in Hollywood and Miami.
Timeline
Guest Relations Agent
Dream Hotel Group, LLC
03.2025 - Current
Reservation Agent
Prospect Hollywood
07.2024 - 03.2025
Front Desk Receptionist
Beacon Hotel
07.2021 - 07.2024
Bachelor of Arts - Psychology
The City College
High School Diploma -
Ninni Cassara
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