Chiara Martin
Houston,TX
Summary
An organized Receptionist and Appointment Setter with 2 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Team Leader
Six Flags Over Texas
05.2018 - 12.2020
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Monitored reservation system for accuracy and efficiency, reducing booking errors and conflicts.
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
Cashier
7 Eleven Gas Station
01.2020 - 08.2021
- Cashier for incoming customer assist with gas pumps, merchandise and lottery
- Kept store organized and cleaned, check incoming inventory and assist with stocking new arriving inventory.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Appointment Setter
Texas Southern University
08.2022 - 02.2024
- Increased appointment setting success by developing targeted call lists based on potential student recommendations.
- Enhance relationships through timely and professional follow-ups with prospective students
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Education
High School Diploma -
James Martin
Arlington05.2021
Specialist in School Psychology - Psychology
Texas Southern University
Houston, TX05.2025
Skills
- Data entry expert
- Data Verification
- Relationship Building
- Problem-Solving
- Teamwork and Collaboration
- Sales Support
- Phone etiquette expert
- Attention to Detail
- Critical Thinking
Certification
- Licensed Food Handler
- Licensed TABC holder
Additional Information
References if needed:
- Tomecia Harness: 469-763-1426
- Jordan Joseph: 817-378-6456
- Jazsmin Brown: 972-209-6848
Timeline
Appointment Setter
Texas Southern University
08.2022 - 02.2024
Cashier
7 Eleven Gas Station
01.2020 - 08.2021
Guest Service Team Leader
Six Flags Over Texas
05.2018 - 12.2020
High School Diploma -
James Martin
Specialist in School Psychology - Psychology
Texas Southern University
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