Chiara Smith
Manassas,VA
Summary
Currently pursuing a bachelor's degree in Criminal Justice with a focus in Homeland Security at ECPI University, and 5+ years combined experience in instructing martial arts to students of all ages and customer service. Experienced Lead Instructor adept at developing classes, motivating students and overseeing records. Skilled Lead Instructor proficient in documentation and compliance. Successful at cultivating a student-focused culture without sacrificing quality of instruction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Instructor
American Drengr Krav Maga
05.2022 - Current
- Lead instructor and program head responsible for the Little Warrior Program, ages 3-5.
- Responsible for creating daily class curriculums and preparing the students for testing.
- Running pre-tests and testing for students to move up in their training levels.
- Teaching and Assisting Junior classes, age 6-12.
- Customer service, speaking with and following up with leads or students with questions about the program.
- Coordinating student outreach, contacting other programs and groups to spread our program to other social circles.
- Personally training and maintaining a certain level of fitness, as well as continue ranking up in my own martial arts.
- Keeping up to date with instructor and first aid certifications to ensure quality instruction and safety.
Martial Arts Instructor and Production Team Member
Kwon's Champion School
05.2020 - 05.2022
- Instructor of ages 5-18
- Evaluated student performance to determine promotion in rank
- Developed interactive and dynamic class structure and format to keep students engaged and motivated
- Organized activities to promote learning and increase student enjoyment
- Supported students in identifying, setting and achieving personal goals
Seasonal Customer Service Associate
Hobby Lobby
10.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Informed customers about special promotions and provided detailed information for various products
Cashier and Cook
Panera Bread
09.2018 - 06.2019
- Effective time management
- Waitress responsibilities
- Customer service
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Responded promptly to requests for assistance, spills and customer inquiries
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Identified and resolved discrepancies and errors in customer accounts
Education
Bachelor's - Criminal Justice And Homeland Security
East Coast Polytechnic Institute
Virginia Beach, Va12.2025
Skills
- Curriculum Development
- Program Design
- Technical Implementation
- Student Motivation and Engagement
- Character Building
- Program Management
- Creative Instruction Style
- Student Rapport-Building
- Team Teaching and Collaboration
- Instructor Support
- Class Development
- Social Development
- Student and Instructor of Hwardo MMA
- Student and Instructor of Krav Maga
Certification
- Certified Lead Instructor for ages 3-12 kids, American Drengr Krav Maga - May 2022 to present.
- Certified Basic Instructor for Adults, American Drengr Krav Maga - 2023 to present.
- Certified in First Aid and CPR - 2023 to present.
Timeline
Lead Instructor
American Drengr Krav Maga
05.2022 - Current
Martial Arts Instructor and Production Team Member
Kwon's Champion School
05.2020 - 05.2022
Seasonal Customer Service Associate
Hobby Lobby
10.2019 - 03.2020
Cashier and Cook
Panera Bread
09.2018 - 06.2019
Bachelor's - Criminal Justice And Homeland Security
East Coast Polytechnic Institute
- Certified Lead Instructor for ages 3-12 kids, American Drengr Krav Maga - May 2022 to present.
- Certified Basic Instructor for Adults, American Drengr Krav Maga - 2023 to present.
- Certified in First Aid and CPR - 2023 to present.
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