Summary
Overview
Work History
Education
Skills
Timeline
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Chibueze Ikoro

Houston,Texas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Foundever
Remote, Houston
04.2023 - 04.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.

Cashier

7 Eleven
Staord
11.2022 - 04.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service Representative

Amazon
Richmond, TX
08.2021 - 10.2022
  • Packaged customers orders
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Associate's Degree - Computer and Information Sciences

Houston Community College

High School Diploma -

Elsik High School

Skills

  • Sorting and organization
  • Inbound and Outbound Calling
  • Complaint resolution
  • Paperwork Processing
  • Time Management
  • Patient services
  • Communication skills
  • Computer proficiency and Microsoft office
  • Multitasking
  • Data Entry
  • Microsoft Excel expert
  • Microsoft word expert

Timeline

Customer Service Representative

Foundever
04.2023 - 04.2024

Cashier

7 Eleven
11.2022 - 04.2023

Customer Service Representative

Amazon
08.2021 - 10.2022

Associate's Degree - Computer and Information Sciences

Houston Community College

High School Diploma -

Elsik High School

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Chibueze Ikoro