Receptionist
Sheraton Centre Toronto Hotel
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Responded to inquiries from callers seeking information
- Answered phone promptly and directed incoming calls to correct offices
- Maintained confidentiality of information regarding clients and company
- Operated multi-line telephone system to answer and direct high volume of calls
- Sorted, received, and distributed mail correspondence between departments and personnel
- Scheduled office meetings and client appointments for staff teams
