Chibundu James Anoruo-Dibia
Gastonia,NC
Summary
Goal-driven Analyst, polished in core application build and overall system support. Management and break-down of large data. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting application efficiency. Over 8 years of experience in HealthcareIT industry.
Overview
6
6
years of professional experience
Work History
Epic Application Analyst
University Hospitals
Cleveland, OH
11.2022 - 09.2023
- Collaborated with stakeholders to gather and analyze core-build requirements for the ASAP module implementation and customization
- ASAP build, maintenance, testing and implementation
- Configured and customized the ASAP module to meet the specific needs of the emergency department and ensured compliance with industry regulations and best practices
- Developed and maintained documentation, including workflows, configurations, specifications, and system design documents
- Conducted end user training sessions to ensure proper utilization of the ASAP module and educated staff on best practices and system enhancements
- Performed system testing, quality assurance and troubleshooting to identify and resolve issues related to ASAP module functionality
- Incident ticket resolution via ServiceNow
- Collaborated with IT team and other Epic Analysts to integrate the ASAP module with other Epic modules and third-party systems
- Monitored system performance, identifying areas for improvement, and implementing enhancements to optimize efficiency and end user experience
- Staying up to date with industry trends, regulations, and changes in Epic ecosystem to provide guidance and recommendations for system updates and improvement
- Providing ongoing support to end users, including ticket resolutions, system maintenance and system upgrades
- All other duties as assigned
Epic Application Analyst/ Informatics
Trinity Health of New England
Hartford, CT
01.2022 - 10.2022
- Carried out core-build configuration for different client clinic locations
- Performed department configurations for the Ambulatory build
- Updated current preference list configuration for the urgent care providers
- Configured and updated provider Security (ECL) master file
- Updated and maintained Provider record (SER) master file in Epic
- Build templates for the client nursing staff
- Resolved incident tickets via ServiceNow
- Monitored application for end user access and overall system performance
- Assisted in end user lesson guide build
- Helped in end user sessions as needed for clarification of workflow
- Participated in the development of abstraction project Standard Operation Procedures (SOPs)
- Assisted with Chart Audits performing quality checks
- Developed strong partnership and collaborative relationships with client
- Managed expectations, provide escalation pathways, and document resolution of issues that may arise during a class session in connection with end user system security
- All other duties as assigned
Epic Credentialed Trainer
Advent Health
06.2021 - 12.2021
- Acquired comprehensive product knowledge for various applications to train client and employee base
- Delivered application training to clients and employees at live classroom training center locations, and in virtual classroom environment
- Updated end user training statuses in Health Stream
- Identified topics to be added into client application tracks
- Trained nurses on how to carry out clinical documentation using Epic Rover
- Delivered all core and advanced application training sessions, as specified in training session curriculum, for application to clients and/or employees independently
- Recommended modifications and expert customization to curriculum and training methods to ensure end-user support
- Updated documentation related to end-user training, reference materials that incorporate new system features, implementation information and methodology
- Assigned as trainer responsible for the design, development, and delivery of training
- Assessed customer implementation end-user and super-user training progress and periodically recommend changes to lesson plans as required
- Took necessary actions to correct end user training concerns
- Responded to curriculum related concerns
- Assessed requirements for customization of customer courseware library and provide recommendations for improvement
- Independently carried out other assignments as directed by Training Manager, to support the overall goals of the implementation group and department
- Developed strong partnership and collaborative relationships with client
- Managed expectations, provide escalation pathways, and document resolution of issues that may arise during a class session
- Worked with instructional Designer, Implementation team members, training specialists and other departments to identify training needs, participate in course development and present topics as needed
- Traveled to remote offices or client sites to deliver training
- Met and/or exceed acceptable productivity standards
- All other duties as assigned
Epic Credentialed Trainer
Trinity Health
Boise, ID
10.2020 - 03.2021
- Conducted end user classroom training under direction of Instructional Designer
- Collaborated with Instructional Designer and Build Team in MST review and update
- Set-up training classes and ensured all needed training materials and equipment are in place and ready for use
- Administered proficiency assessment and class evaluation at the end of each session
- Trained ED nurses on Epic Rover and troubleshooting
- Recording attendance for end user training in LMS
- Managing end user account in LMS and recording training statuses
- Worked with Build Team and Instructional Designer to improve effectiveness of training through feedback obtained in classroom
- Worked directly with other Epic Application Analysts to ensure end user training stays on track and according to project timelines
- Actively supported operational areas and provided elbow support during Go-Live
- Escalated issues or potential risks to Training Project Manager immediately and after active efforts to mitigate and provide resolution during Go-live
- Worked both independently and as a team to accomplish all assigned tasks
- Mentored other colleagues on the team and ensured proper and successful knowledge base sharing
Epic Credentialed Trainer
Prisma Health
Columbia, SC
03.2020 - 08.2020
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Suggested and offered specific training to end users to enhance application navigating skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Supervised, evaluated or referred instructors to skill development classes.
- Created and offered additional materials to enhance training.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Epic Go-Live Consultant
New York Presbyterian
Manhattan, NY
11.2019 - 01.2020
- Reviewed, analyzed and evaluated systems to maintain application efficiency.
- Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address.
- Assisted in report and end user development in application navigation
- Provided technical and clinical consultations to establish client recommendations.
- Maintained positive working relationship with fellow staff and management.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
CERNER FirstNet Consultant
University of Tennessee Medical Center
Knoxville, TN
08.2019 - 10.2019
- Provided technical guidance for system development and troubleshooting.
- Provided status updates to keep upper management informed and to reach goals.
- Communicated with clients to understand system requirements.
- Planned, implemented and integrated updated system-oriented projects.
- Provided exemplary helpdesk service and support to assist customers.
- Verified stability, security and scalability of system architecture.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
Epic ASAP Consultant
Tower Health
Penn, PA
06.2019 - 08.2019
- Assisted end users in navigation and best practice advisories for application efficiency
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained compliance with internal and external expectations using knowledge of application
- Answered end user inquiries to resolve workflow issues and systems troubleshoot
- Evaluated training guides with end users to help recommend improvements and efficiency
- Oversaw daily performance of computer systems.
- Provided technical and clinical consultations to establish client recommendations.
CERNER FirstNet Consultant
East Orange Emergency Department
Newark, NJ
05.2019 - 06.2019
- Maintained positive working relationship with fellow staff and management.
- Suggested and offered specific training to end users to enhance application navigating skills.
- Documented patients' updates in EMR system to keep clinicians informed about current treatments and responses.
- Initiated review, revision and creation of operational policies within emergency department.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Created and offered additional materials to enhance training.
Sunrise Allscripts Consultant
University Hospitals of Cleveland
Cleveland, OH
09.2018 - 04.2019
- Assisted in developing and implementing different workflows and communication processes.
- Developed and implemented new procedures to facilitate business growth.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Provided consultation and training support to clients regarding the Allscripts application
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Explained goals and expectations required of trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Epic ASAP/Epic OpTime Go-Live Consultant
Mayo Hospital
Minneapolis, MN
06.2018 - 08.2018
- Communicated with clients to understand system requirements.
- Provided technical guidance for system development and troubleshooting.
- Provided status updates to keep upper management informed and to reach goals.
- Provided exemplary helpdesk service and support to assist customers.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collected, analyzed and reported on data for use in operational planning.
- Inspected equipment and read order sheets to prepare for delivery to users.
Epic ASAP Consultant
Lahey Hospital
Boston, MA
02.2018 - 04.2018
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Suggested and offered specific training to end users to enhance application navigating skills.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Prepared hard copy training materials, module summaries, videos and presentations.
Epic ASAP Consultant
Mount Sinai
Brooklyn, NY
10.2017 - 01.2018
- Maintained strong knowledge of ASAP module by participating in workshops, conferences and online education classes.
- Conferred with end users to establish requirements for optimization.
- Developed training materials and trained users in proper use of application.
- Read technical manuals or attended conferences and seminars to maintain knowledge of application
- Suggested and offered specific training programs to help workers maintain and improve application navigation skills.
- Created and offered additional materials to enhance training.
- Obtained and organized tip sheets, guides and visual materials for development and training purposes.
- Collected, analyzed and reported on data for use in operational planning.
Education
Bachelor of Engineering -
University of Nigeria
Epic ASAP Certified -
Skills
- Epic, Cerner, Allscripts, Sorian
- Health Informatics
- Workflow Efficiency
- HealthStream
- OnBase
- LMS
- ServiceNow
- Information System Strategy
- Bombgar
- SQL and Database
- Microsoft Office
- Configuration Management
- Templates Build
- System Security
- Best Practices and Standards
- Programming and Design Skills
- Compatibility and Usability Testing
- Team Management
- Team Building
- Planning & Organizing
- Data Management, Mining and Abstraction
- Report Generation
- Critical Thinking
- Training & Development
- BI Tool and System Design
- Clear and Concise Communication
- Reporting Tools
- Data Integrity Validation
- Reliable & Trustworthy
- Good Work Ethic
- Friendly, Positive Attitude
- People Skills
Timeline
Epic Application Analyst
University Hospitals
11.2022 - 09.2023
Epic Application Analyst/ Informatics
Trinity Health of New England
01.2022 - 10.2022
Epic Credentialed Trainer
Advent Health
06.2021 - 12.2021
Epic Credentialed Trainer
Trinity Health
10.2020 - 03.2021
Epic Credentialed Trainer
Prisma Health
03.2020 - 08.2020
Epic Go-Live Consultant
New York Presbyterian
11.2019 - 01.2020
CERNER FirstNet Consultant
University of Tennessee Medical Center
08.2019 - 10.2019
Epic ASAP Consultant
Tower Health
06.2019 - 08.2019
CERNER FirstNet Consultant
East Orange Emergency Department
05.2019 - 06.2019
Sunrise Allscripts Consultant
University Hospitals of Cleveland
09.2018 - 04.2019
Epic ASAP/Epic OpTime Go-Live Consultant
Mayo Hospital
06.2018 - 08.2018
Epic ASAP Consultant
Lahey Hospital
02.2018 - 04.2018
Epic ASAP Consultant
Mount Sinai
10.2017 - 01.2018
Bachelor of Engineering -
University of Nigeria
Epic ASAP Certified -
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