Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Skills Strengths
References
Timeline
Generic

Chibuzo Akobundu

Randallstown,Md

Summary

I am a results-driven professional with many years of experience as an IT support technician. Committed to contributing extensive expertise and ability to make a significant impact on your esteemed organization.

Overview

8
8
years of professional experience

Work History

Customer support IT technician

Chesapeake System
04.2022 - 04.2024
  • Monitored alerts on PagerDuty, connected to Quantum Store Next QXS devices to pull logs for RMA for degraded drives
  • Open support cases with Quantum for support
  • Performed all shipping and receiving for my organization
  • Responsible for shipping pallets full of electronic parts to company partners as well as shipping equipment to computer equipment to employees when required.

Held Desk Technician

The Children’s Guild
12.2019 - 03.2022
  • Worked as the chief IT technician at College Park Academy, a charted school with 600 students
  • Provided support for all Microsoft suite products used by students and staff as well as providing maintenance for student and school computers
  • I also help to maintain the school’s various AV equipment as well as printers
  • Managed users and access to the school’s CCTV system Digital Watchdog
  • Provided support to students using Connexus (an online classroom platform)
  • My job was to reset passwords and solve account lockout issues.

Call center Agent

Concentrix Call Center
07.2017 - 10.2019
  • Received phone calls from clients about Polycom VoIP issues
  • I opened support tickets on their behalf
  • Worked to resolve issues quickly
  • Escalated support cases to tier 2 technicians when called for.

Linux Systems Administrator

AiNET Data Center
07.2016 - 02.2017
  • Performed a number of different tasks, like performing basic Cisco switch commands on 6500 series and 3750 switches
  • Worked with VmWare V-Sphare clients building virtual machines and assigning IP’s to them
  • Provided support to all colocation customers when they would come into the data center
  • Monitored Symmetry Access Control System; to manage customer’s access to and around the facility
  • Provided support to all colocation customers when they would come into the data center
  • Managed SAFRAN secure Admin facial recognition 3D scanner Trouble shoot basic Router setup problems for clients
  • Received and connected incoming and outgoing phone calls at the switchboard
  • Performed help desk work for the office staff
  • Performed basic maintenance on computers and printers
  • Set up email accounts for new employees on the exchange server and desktops
  • Performed help desk work for the office staff
  • Performed basic maintenance on computers and printers
  • Provided administrative services for a website; imagecoast.com Performed help desk work for the office staff
  • Performed basic maintenance on computers and printers
  • Familiar with Linux server functions
  • This position required Public Trust clearance and I was able to obtain it.

Education

Information Systems -

TESST Institute of Technology
01.2009

Associate of Arts - Psychology

Hudson Valley Community College
Troy, NY
05.1996

Skills

  • MS outlook
  • MS Word
  • MS Excel
  • Basic Cisco Switch commands for 6500 and 3750 series
  • FreeBSD
  • UBUNTU
  • VmWARE
  • Window 7, 8, 10
  • Assign IP’s
  • Active directory
  • DNS
  • Break-fix specifically on Desktop PC and excellent customer service
  • Salesforce
  • Jira
  • Windows Server 2012

Accomplishments

Received a certificate of appreciation from Mr. Steven Baker the principal of the College Park Academy during my time there.

Professional Skills Strengths

  • Worked for the Service Desk Team
  • Experience as a systems admin in a mixed computing environment comprised of Linux, Unix and Windows
  • Background involves working with technical teams and clients to structure secure and maintain IT environments.

References

Available by demand

Timeline

Customer support IT technician

Chesapeake System
04.2022 - 04.2024

Held Desk Technician

The Children’s Guild
12.2019 - 03.2022

Call center Agent

Concentrix Call Center
07.2017 - 10.2019

Linux Systems Administrator

AiNET Data Center
07.2016 - 02.2017

Information Systems -

TESST Institute of Technology

Associate of Arts - Psychology

Hudson Valley Community College

Similar Profiles

CREATE PROFILE
Chibuzo Akobundu