CHIBUZOR OBI
Indianapolis,IN
Summary
Compassionate Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with diverse range of individuals within the workplace. I thrive in collaborative environments and am open to working with people of varying backgrounds, communication styles, and roles. I believe that a team with diverse perspectives and strengths can achieve great results, and I am committed to contributing positively to the overall work culture.” and ready to offer as many years of experience to new role at Indiana Bureau of Motor Vehicle (BMV). I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Qualified Medical Aide
Chalet Rehabilitation and Healthcare Center LLC
Indianapolis, IN
06.2021 - 12.2023
- Greeted patients and provided assistance with paperwork.
- Assisted in administering medications, and treatments as directed by physician or as my facility procedure guidelines.
- Maintained patient records, including medical histories, reports and examination results.
- Collected specimens such as Urine, feces for testing and prepared them for laboratory analysis.
- Took vital signs such as pulse rate, temperature, blood pressure, Blood Sugar and weight of patients.
- Provided basic patient care such as changing dressings, bathing, feeding and ambulating patients.
- Ensured that all equipment was properly sterilized before use on different patients.
- Performed routine section duties such as filing, answering phones and scheduling appointments our patients.
- Transported patients to other departments for further evaluation or treatment.
- Responded promptly to requests for our patients, supervisor, nurses or co-workers for any assistance.
- Maintained cleanliness of work area according to safety protocols.
- Answered questions from patients regarding their medications or treatments.
- Collaborating closely with multidisciplinary teams to deliver comprehensive patient care
- Participated in regular team meetings, sharing insights and coordinating patients care plans.
- Emphasizing effective communication to ensure seamless coordination among team members for optimal patient outcomes
- Observed any changes in patient's condition or behavior and reported it immediately to the Nurse
- Assisted with admitting new patients into the facility by obtaining information such as health details and also take inventory and record them in the system .
- Helped maintain accurate patient charts by updating information regularly.
- Participated in team meetings to discuss best practices related to patient care.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and communicate a significant health changes to my supervisor (Nurses).
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Attended training to validate or refresh basic professional skills.
- Performed basic, non-invasive medical assistant duties.
- Collaborated and strong communication with healthcare teams to determine needs and support daily objectives.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Collected and compiled data to document performance or assess program quality.
- Liaised with healthcare teams to deliver and manage care in patient homes.
Customer Service Representative
Nearby Overseas Drilling Company LC
Nigeria Abuja , Abuja
01.2013 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating Information and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educating customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Sites supervision based on companies guideline and policy
- Documentation of money transactions, expenditures and accurate accounting records and bank records
Education
High School Diploma -
Model Secondary School Olo
Nigeria 06-2010
Skills
- Vital Sign Monitoring
- Patient care
- Health Records Managements
- Communication
- Vitals Monitoring
- Relationship Building
- Medical Procedures
- Infection Control
- Team Collaboration
- Emergency Response
- Analytical Thinking
- Direct Patient Care
- Time Management in medication administration
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Attention to Details while administering medication
- Progress Tracking
- Procedure Support
- Effective Communication
- Team Building
- Goal Setting
- Task Prioritization
- Electronic Medical Record Software
- Time Management Abilities
- Problem-Solving Aptitude
- Support Services
- Teamwork and Collaboration
- Problem-Solving Abilities
Timeline
Qualified Medical Aide
Chalet Rehabilitation and Healthcare Center LLC
06.2021 - 12.2023
Customer Service Representative
Nearby Overseas Drilling Company LC
01.2013 - 12.2017
High School Diploma -
Model Secondary School Olo
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