CHICA BROWN
Shady Grove,USA
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Pinnacle 365
12.2023 - 11.2024
- Assisted customers in product selection, providing knowledgeable recommendations.
- Maintained organized sales floor, ensuring products were readily available for customers.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Handled customer inquiries and resolved issues promptly, promoting satisfaction and loyalty.
- Supported visual merchandising efforts by arranging displays to attract customer attention.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Pharmacy Technician
Fred Meyer Pharmacy
10.2023 - 10.2024
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing.
- Assisted pharmacists with inventory management and stock replenishment to maintain optimal supply levels.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy work areas to adhere to safety standards.
- Supported training of new pharmacy staff on operational procedures and software systems.
- Monitored medication expiration dates and performed regular audits for compliance purposes.
- Utilized pharmacy management software for data entry, prescription tracking, and billing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma - Gender Studies
Sonora High School
Sonora, CA06.2023
Bachelor of Arts - I / O Psychology
San Jose State University
San Jose, CA06.2000
Liberal Arts
Mission College
Santa Clara, CA06.1997
Skills
- Service excellence in customer care
- Collaboration in teams
- Efficient time management
- Problem resolution skills
- Listening proficiency
- Multi-tasking strength
- Strong interpersonal abilities
- Goal-oriented approach
- Approachable personality
- Expertise in cash handling
- Flexible work schedule
- Point of sale operation expertise
- Stocking and receiving processes
- Accurate cash handling practices
- Conflict resolution techniques
- Store operational knowledge
- Sales strategies including upselling
- Complex issue resolution
- Timely deadline completion
- Promotional assistance
- Effective cleaning methods
- Inventory oversight
- Adherence to policies and procedures
- Merchandise display techniques
- Product recommendation skills
- Problem-solving
- Listening skills
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
- Cash handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Meeting deadlines
- Upselling
- Cleaning techniques
- Payment processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Product promotions
- Sales trends
- Fraud detection
- Dispute mediation
Certification
Pharmacy Technician
Timeline
Sales Associate
Pinnacle 365
12.2023 - 11.2024
Pharmacy Technician
Fred Meyer Pharmacy
10.2023 - 10.2024
High School Diploma - Gender Studies
Sonora High School
Bachelor of Arts - I / O Psychology
San Jose State University
Liberal Arts
Mission College