Chicha Thomas
Clarksville,TN
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Hardworking team player with keen attention to detail and expertise in completing various clerical tasks and offering staff support. Responsible, punctual and self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Licensing Administrator
Ttec (TeleTech) - HealthCare Solutions
07.2016 - 07.2024
- Expedited urgent applications through effective prioritization techniques, meeting critical deadlines without compromising quality control measures.
- Managed high volume of license applications while maintaining strict attention to detail and adherence to deadlines.
- Contributed to successful resolution of disputes related to license issuance by conducting research and providing relevant documentation when needed.
- Collaborated with cross-functional teams to ensure timely completion of licensing projects, improving overall productivity.
- Improved record-keeping efficiency by digitizing physical files and implementing a user-friendly database system.
- Supported the development of comprehensive training materials for new Licensing Administrators, promoting consistency in job performance.
- Provided exceptional support during annual license renewal periods, minimizing delays and ensuring seamless continuation for clients'' businesses operations.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Insurance Sales Agent
Ttec (TeleTech) - HealthCare Solutions
12.2014 - 07.2016
- Assisted in resolving claim disputes between insurance providers and customers, ensuring fair outcomes for all parties involved.
- Negotiated favorable terms with insurance carriers on behalf of clients to secure competitive pricing for their policies.
- Developed strong relationships with clients through excellent communication and personalized service.
- Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Leader/Management Associate
Pilot Travel Center/Restaurant
07.2007 - 03.2015
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
Education
BBA - Business Administration And Management
Strayer University
Nashville, TN05.2019
Associate of Arts - Business Management
Hopkinsville Community College
Hopkinsville, KY12.2012
Associate of Science - Business Administration
Hopkinsville Community College
Hopkinsville, KY12.2012
Skills
- Microsoft Office
- Legal Research
- License Management
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
References
Available upon request
Timeline
Licensing Administrator
Ttec (TeleTech) - HealthCare Solutions
07.2016 - 07.2024
Insurance Sales Agent
Ttec (TeleTech) - HealthCare Solutions
12.2014 - 07.2016
Shift Leader/Management Associate
Pilot Travel Center/Restaurant
07.2007 - 03.2015
BBA - Business Administration And Management
Strayer University
Associate of Arts - Business Management
Hopkinsville Community College
Associate of Science - Business Administration
Hopkinsville Community College
Similar Profiles
Mechiko YoungMechiko Young
Customer Advocate at Ttec (TeleTech) - HealthCare SolutionsCustomer Advocate at Ttec (TeleTech) - HealthCare Solutions
Temitope AiyenikoTemitope Aiyeniko
Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsCustomer Service Representative at Ttec (TeleTech) - HealthCare Solutions
Laura WolpertLaura Wolpert
Pharmacy Benefit & Mail Order Advocate / Trainer at Ttec (TeleTech) - HealthCare SolutionsPharmacy Benefit & Mail Order Advocate / Trainer at Ttec (TeleTech) - HealthCare Solutions