Chichi Spruel
Collegeville,PA
Summary
Highly organized Customer Success Manager with 5+ years of experience managing customer accounts, With a proven track record of delivering exceptional customer service and driving business growth. My skills include developing and implementing successful customer retention strategies, fostering strong relationships with clients, and identifying opportunities for growth and expansion. I have a deep understanding of customer needs and preferences, and I am skilled at creating tailored solutions that meet and exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Core Property Mangement
06.2023 - Current
- Negotiated vendor contracts for services, achieving cost savings while enhancing quality of service provided.
- Analyzed market trends to inform strategic decisions on rental pricing and property improvements for competitive advantage.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Managed property operations, including tenant relations and lease administration, ensuring compliance with regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Followed up on delinquent tenants and coordinated collection procedures.
- Led team of maintenance staff, providing training and mentorship to improve service delivery and efficiency.
Property Manager
Cheri Investment Services LLC
03.2020 - 06.2023
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction maintenance projects and notified appropriate individuals of projects updates, delays and schedule changes.
- Followed up on delinquent tenants and coordinated collection.
- Oversaw financial management, including budgeting and expense tracking, to enhance resource allocation.
- Conducted regular inspections to identify issues, implementing timely resolutions to maintain property standards.
- Managed property operations, including tenant relations and lease administration, ensuring compliance with regulations.
Renewals Account Manager
VMware
04.2016 - 12.2019
- Negotiating deals (Renewals or Net new) with extreme complex terms.
- Meet and exceeded sales targets.
- Identified opportunities to upsell services into accounts.
- Customer Success/ Support/ Advocacy.
- Managed assigned territory to ensure timely renewals prior to expiration, engaged with internal sales counterparts, partners and customers on all aspects of sales cycle.
Team Leader (Account Manager)
Amtrust Financial
09.2014 - 03.2016
- Managed retention and growth of existing client portfolio.
- Managed compliance within sales floor operations and ensured policies & processes are maintained.
- New business lead generation, upselling, onboarding and renewing contracts.
- Managed sales team across telesales floor.
- Liaised with stakeholders to ensure business priorities were aligned and effectively delivered.
Operations Manager
Able Services
11.2011 - 09.2014
- Ensured the safety regulations and conduct of office management duties.
- Apply quality management/ regulatory compliance strategies.
- Exceed monthly targets and handling budgets.
- Ensured properties where maintained by staff and thoroughly inspected on behalf of realtor agents before and after buyer visits.
- Advised agents/sellers on home staging.
Education
BS - Business Administration
University of East London
Skills
- Account Management
- Business priorities
- Client portfolio
- Cold Calling
- Interpersonal skills
- Leadership
- Marketing
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Negotiation
- New business
- Onboarding
- Sales
- Salesforce
- Time management
- Adaptability
- Technical Knowledge
- Strategic Thinking
- Communication
- Customer Relations
- Problem Solving
Certification
- Professional Scrum Master 1 Certificat
- Certified SAFe 5.1 Scrum Master
- Real Estate License
Languages
French
English
Timeline
Property Manager
Core Property Mangement
06.2023 - Current
Property Manager
Cheri Investment Services LLC
03.2020 - 06.2023
Renewals Account Manager
VMware
04.2016 - 12.2019
Team Leader (Account Manager)
Amtrust Financial
09.2014 - 03.2016
Operations Manager
Able Services
11.2011 - 09.2014
BS - Business Administration
University of East London