Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jason Maluilo

West Des Moines,IA

Summary

A highly motivated TI professional seeking an Entry-level full-time role in a challenging and dynamic organization. Recently completed the Google IT support professional certificate program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and include hands-on labes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Processor/Customer Service Representative

Infosys McCamish
Des Moines, IA
04.2023 - Current
  • Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
  • Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
  • Processed a high volume of incoming claims in accordance with established policies and procedures.
  • Verified claim data correctness in preparation for processing.
  • Adhered to all applicable laws, regulations, and company standards while processing claims.
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.

Dispatcher/Customer Service Representative

United States Postal Service, USPS
Urbandale, IA
10.2021 - 10.2022
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

PSE Clerk

United States Postal Service, USPS
Urbandale, IA
10.2019 - 10.2021
  • Assisted customers with their postal needs, such as sending packages and buying stamps.
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Responded quickly to inquiries from customers regarding postal services offered by the post office.
  • Provided customer service support to clients over the phone, via email or in person.
  • Scanned documents for mailing purposes and generated labels for outgoing items.
  • Performed data entry duties for tracking mail and other related activities.

Customer Service Manager

Walmart
Grimes, IA
09.2018 - 10.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Cashier

Walmart
Grimes, IA
04.2017 - 09.2018
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Information Technology

Western Governors University
Salt Lake City, UT
01-2034

High School Diploma -

Lycée Savorgnan De Brazza
Brazzaville, Republic Of Congo
06-2008

Some College (No Degree) - Liberal Arts And General Studies

Des Moines Area Community College
Ankeny, IA

Skills

  • Microsoft Outlook
  • OnBase
  • Call Center Operations
  • Information Security
  • Windows Server
  • Network Security
  • Active Directory
  • Help Desk Support
  • System Administration
  • Operating Systems
  • Quality Assurance
  • Technical Support
  • Workflow Management
  • Call Monitoring
  • Problem-Solving
  • Customer Relations
  • Time Management
  • Customer Service
  • Customer Assistance
  • Cash Register Operation
  • Cash Handling
  • Records Maintenance
  • Service Coordination
  • Database Management
  • Data Entry
  • Dispatch Coordination
  • Database Maintenance
  • Customer Relationship Management
  • Training New Hires
  • Critical Thinker
  • Communication Equipment Operation
  • Stress Tolerance
  • Claims Review
  • Allocating Claims
  • Policy Interpretation
  • Insurance Claim Forms Review
  • Teamwork and Collaboration
  • Multitasking
  • Claims Processing

Certification

Additional Coursework in Retail Management, and Information Technology Fundamental

Certificate:

  • Google IT Support Professional completed on February 2024
  • Walmart Customer Service Manager completed on December 2018

Languages

French
Native/ Bilingual
English
Native/ Bilingual
Lingala
Native/ Bilingual

Timeline

Claims Processor/Customer Service Representative

Infosys McCamish
04.2023 - Current

Dispatcher/Customer Service Representative

United States Postal Service, USPS
10.2021 - 10.2022

PSE Clerk

United States Postal Service, USPS
10.2019 - 10.2021

Customer Service Manager

Walmart
09.2018 - 10.2019

Cashier

Walmart
04.2017 - 09.2018

Information Technology

Western Governors University

High School Diploma -

Lycée Savorgnan De Brazza

Some College (No Degree) - Liberal Arts And General Studies

Des Moines Area Community College

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Jason Maluilo