Chico Solis
Fort Worth,TX
Summary
At Chuy’s Mexican Restaurant, I excelled in high-pressure environments, enhancing customer satisfaction and operational efficiency through expert multitasking and exceptional team collaboration. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Host
Chuy’s Mexican Restaurant
01.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Busser
Chuy’s Mexican Restaurant
01.2021 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
Boswell Highschool
5805 W Bailey Boswell Rd, Fort Worth, TX 76179Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Takeout order processing
- Front of House Organization
- Greeting guests
- Table Bussing
- Food Running
- Guest Engagement
- Payment Processing
- Staff Training
- Conflict and Complaint Resolution
- Active Listening and Communication
- Team Player
- Cleaning and sanitizing
- Time Management
- Inventory Management
- Multitasking
- Cleaning
- Guest service
- Station restocking
Timeline
Host
Chuy’s Mexican Restaurant
01.2021 - Current
Busser
Chuy’s Mexican Restaurant
01.2021 - Current
Boswell Highschool
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