Chicora Williams

• Replaces the classroom teacher
• The Teacher (Substitute) must respect the privacy and sensitivities of students and parents by controlling and restricting personal information to those with a "need to know"
• Plans, organizes, and presents information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development
• Provides instruction which is compatible with the school and system-wide curricular goals
• Interacts effectively with students, co-workers, and parents
• Carries out non-instructional duties as assigned and/or as needed
• Adheres to established laws, policies, rules, and regulations
• Follows a plan for professional development
• Reports to and is supervised by the principal

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Performs the following activities:

a. Inbound Phone Queue/General Program Inquires
b. Determination for support programs (Copay, PAP, Medicaid, etc.)

c. Pharmacy triage and coordination
d. Order processing for wholesale orders
e. Other follow-up activities (missing info, prior authorization, etc.) f. Intakes and reports adverse events as directed.

• Researches and resolves any claim denials or underpayment of claims.
• Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
• Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).
• Ensures all program correspondence and communication (phone, fax, mail, etc) meets quality standards.
• Works with patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy.
• Required to be self-motivated, working from a queue (phone or system).
• Expected to perform work in accordance with defined standard operating procedures.

• Scheduled and oversaw maintenance, repair and installation activities.
• Scheduled daily service center employees and monitored performances.
• Trained new staff members on company policies and center expectations.
• Enters required service requests into the Yardi database to ensure accurate tracking as they are received and schedule the work order.
• Assist in assigning service requests to Maintenance Technicians according to the Maintenance Technicians skills and abilities.
• Ensures all Maintenance Technicians workdays are loaded with a full days work.
• Monitor the workday of each Maintenance Technician to ensure they are completing service requests assigned to them per their scheduled AM and PM time frames
• Liaise with the Facility Manager or Maintenance Supervisor if a Maintenance Technician fails to complete their schedule work orders.
• Assist in monitoring supplies required for all open service requests and will contact the resident when the part arrives to schedule a date and time to have the Maintenance Technician complete the repair.
• Reviews all Maintenance Technicians completed work orders for proper accounting of labor, materials, and photographs.
• Review all work orders accurately reflect the policies for Work Order Management.
• Manage the quality assurance review of the work orders to ensure they have been completed correctly in Yardi.
• Assists the Facility Manager or Maintenance Supervisor with scheduling vendor assigned work in occupied or vacant homes.

• Offered friendly and efficient service to customers, handled challenging situations with ease
• Coordinated with public health and local facilities to support isolation and quarantine of individuals.
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
• Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
• Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
• Collected and recorded information in electronic medical records.
• Performed record keeping by logging client information within secure contact-tracing software.

• Responsible for taking referrals, data entry, answering inquiries, and disseminating information about agency and converting referrals for delivery of services.
• Established and maintained effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources
• Received, interpreted and managed patient/ client referrals with intent of converting to actual admissions for services
• Assisted with daily operations of agency including coordinating referrals and maintaining communication between Customer Relations, Clinical, Sales, and referral source/physician
• Coped with work involving ill, disabled, and dying patients
• Accurately documented all referrals received by agency for trending reports
• Managed over 80 calls per day.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered patient questions on patient responsible portions, copays, deductibles, write-off's, etc
• Entered information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information
• Followed HIPAA guidelines in handling patient information
• Managed over 50 customer calls per day
• Maintained confidentiality of patient finances, records and health statuses
• Processed eligibility and benefits verification and authorization requests
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss
• Communicated verification and authorization status updates with Verification/Authorization department to facilitate decision-making for patient admissions and insurance coverage
• Maintained high standards of customer service by building relationships with clients.

• Followed established processes and guidelines to ensure that orders meet Medical Necessity guidelines and that orders match scheduled event
• Established effective working relationships with physicians, physician staff, ancillary Methodist Le Bonheur departments and associates, maintaining open, effective and professional communications culminating in successful receipt and delivery of completed physician orders
• Understood, applied, and supported department/hospital policies procedures and standards
• Functioned as centralized scheduler when needed
• Performed other duties as assigned.
• Managed over 50 customer calls per day.

• Responsible for verifying complex public records, including but not limited to criminal history searches, civil searches, federal searches, and tax liens provided by internal and external court researchers to confirm accuracy of information, as per client criteria
• Obtain results from court researchers and review information to confirm finding of public record
• Monitored and input result(s) of searches into GIS internal computer systems
• Use required “identifiers” to verify public record, as per client criteria
• Contacted court researchers to obtain complete and correct information on missing/problem public record information
• Contacted appropriate agencies, e.g Courthouse, district attorney's office, sheriff's office, and recorder's office as necessary to confirm public record information
• Reviewed results from public records search and compare to Client Reporting Guidelines to ensure it meets client criteria and enter records as according to guidelines
• Performed over 50 calls per day.
• Exceeded goals through effective task prioritization and great work ethic
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Carried out day-to-day duties accurately and efficiently
• Updated records with new information.
• Maintained accuracy of records by verifying accuracy of data in records.
• Followed confidentially regulations to maintain privacy.
• Provided excellent customer care by responding to inquiries and requests for information.

• Engaged with customers and assessed customers' needs to deliver superior customer service
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Utilized expertise and knowledge of products to maximize opportunities at register and create add-ons
• Performed merchandise recovery to assure availability of products
• Completed sales transactions quickly and accurately while adhering to cash protection procedures
• Processed refunds and exchanges in fast-paced environment
• Increased sales by 10%