Chidera Fortune Ojukwu
Bridgeport,CT
Summary
Organized, dedicated, and ambitious technology professional with extensive experience in clinical applications/software, system maintenance, and server infrastructure management. Proven track record of success in organizing, deploying, and evaluating systems to improve performance and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EPIC SER SECURITY ANALYST
RWJBARNABAS HEALTH
West Orange, NJ
09.2023 - Current
- Perform user account life cycle management, which includes creating, provisioning, updating, and inactivating SER records
- Build, maintain, and optimize user security for existing departments and new go-lives
- Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and stakeholders via ServiceNow or SPAR
- Ensure all evidence of authorization is documented and archived according to internal standards Identify and recommend process improvements to improve efficiency and accuracy
- Ensure dormant records are disabled while removing access for users who no longer need applicable information
- Perform data entry and database management tasks while actively managing databases to ensure data accuracy and consistency
- Daily review of Verge Interface errors and in-basket errors about SER records, and resolution of such errors accordingly
CLINICAL SYSTEMS ADMINISTRATOR
RWJBARNABAS HEALTH
West Orange, NJ
12.2019 - 10.2024
- Provide 24/7 application and system support for 12 hospitals ensuring optimum system performances including error reports, and issues reported by end-users
- Run SQL queries for maintenance and to manage security of the Microsoft server
- Manage 200 user access requests daily by terminating, adjusting, and granting application access (including conditional access) utilizing the active directory
- Schedule and coordinated required software maintenance and upgrades with the application vendor for 4 Windows-based, Clinical Systems and monitored/assisted in problem determination with 100% success
- Coordinate calls with key stakeholders in preparation for go-lives including end-user workflow training, communicating updates to the team, obtaining required validation, and ensuring a smooth transition and system implementation
- "Craft sophisticated FAQs specific to each hospital for go-live assistance and system performance monitoring."
- Work closely with internal and external technical support/vendors while using problem-solving and communication skills to troubleshoot, and determine root cause, ensuring 100% problem resolution
- Support EPIC migration and implementation by assisting with testing ancillary clinical applications
- Collaborate with application vendors, IT Security, and EHR admins such as Cerner to troubleshoot and resolve the HL7 Interface issues
- Coordinate with EHR admins and revenue cycle to build new hospital beds in clinical applications as needed
- Address 10 incident tickets daily using the ServiceNow ticketing system while documenting each case, prioritizing, escalating as needed, and ensuring resolution within 4 hours
- Periodically worked with the database team to upgrade application SQL servers and databases
- Triage and manage application issues affecting clinical care, billing, or critical operations
Education
Master - Biomedical Science
RUTGERS UNIVERSITY
05.2019
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY EAST BAY
06.2017
Skills
- AWS Cloud
- SQL
- HL7 Interface
- System's installation
- ServiceNow
- MS Office 365
- Power BI
- Python
- EHR / EMR System - EPIC
- Data Management
- Data Analysis
- Password Protection
- Customer Satisfaction
- Identity Governance
- Security Services
Certification
- Security Administrator - EPIC
- Data Courier - EPIC
- Provider (SER) Administrator Badge - EPIC
- AWS Solutions Architect Associate
Timeline
EPIC SER SECURITY ANALYST
RWJBARNABAS HEALTH
09.2023 - Current
CLINICAL SYSTEMS ADMINISTRATOR
RWJBARNABAS HEALTH
12.2019 - 10.2024
Master - Biomedical Science
RUTGERS UNIVERSITY
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY EAST BAY
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