Chidi Chuma
Dallas,TX
Summary
An enterprise level Project Management professional with strong verbal and written communication skills. A detail-oriented analyst with a passion for problem-solving and delivering highly impactful solutions. Well-versed in the Software Development Lifecycle including both Waterfall and Agile methodology. Deep understanding of the Migration, ServiceNow ITSM framework which includes Incident Management, Knowledge Management, Request Management, and Configuration Management. Seven years’ experience as a business analyst. Seven years on the project management platform, three years experience in mortgage.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager | Operations Coordinator
Meta Source LLC
06.2022 - Current
- Managed SDLC and migration projects from procurement to commission using JIRA.
- Translated complex business requirements into detailed functional stories,by defining comprehensive stories for system and process enhancements while partnering with Product Management and Stakeholders to create user stories.
- Developed and implemented comprehensive program roadmaps, ensuring alignment with business priorities and stakeholder expectations.
- Cultivated strong relationships with key stakeholders, including executive leadership, clients, and cross-functional teams, ensuring clear communication and alignment.
- Developed custom SharePoint solutions, including web parts and forms, to meet specific business needs and improve user experience.
- Analyzed large datasets and created compelling visualizations in Tableau,Powerpoint and Excel, helping to identify key trends and drive strategic planning.
- Led organizational change management initiatives, ensuring smooth transitions and minimal disruption to business operations.
- Defined and documented comprehensive user stories for 10+ system enhancement initiatives, successfully aligning technical solutions with business needs, which improved overall project delivery time and enhanced stakeholder satisfaction.
- Monitored project progress and implemented corrective actions to address deviations from the plan.
Project Manager II
The Federal Savings Bank
03.2019 - 05.2022
- Planned, designed, and scheduled phases for large projects using JIRA and Azure.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Aligned program objectives with organizational strategy, driving long-term growth and sustainability.
- Conducted market analysis and competitive assessments to inform program strategy and positioning
- Developed comprehensive migration strategies and roadmaps, ensuring alignment with business goals and timelines.
- Coordinated with cross-functional teams, including cloud architects, engineers, and stakeholders, to execute migration plans effectively.
- Developed and executed go-to-market strategies for new programs, achieving a 25% increase in market share.
- Managed project budgets and identified risk areas that need to be addressed to keep projects within overall budget expectations
- Helped the team continuously improve their interactions, practices, and process through valuable inspect and adapt practices.
- Provided regular status update to the executive Leadership and Management team with constant drive to make improvements to the outcomes.
- Worked with cost accounting to develop detailed project budgets that fit within the profitability expectations of management.
- Demonstrated high adaptability and flexibility to take responsibility to support new projects that has priority and as communicated. Determined and denned project scope and objectives.
- Served as a subject matter resource for the migration PMO team.
- Created functional and business requirements and developed a relationship with partners, working with them to optimize and enhance our integration and optimize data migration strategies.
- · Used SQL to extract and manipulate customer data from TFSB databases, enabling customized project solutions.
Mortgage Analyst
Mr. Cooper
02.2016 - 02.2019
- Interpreted Freddie Mac, Fannie Mae, and Ginnie underwriting guidelines, procedures, policies, and agency bulleting to internal and external customers.
- Constantly worked with VA, FHA, Conventional and Jumbo loans, analyzed titles, Appraisals, 1008,1003, L.E.’s and CD's. Experienced with working via Encompass, Laura Mac, Worx, LAZ, etc.
- Worked with VA, FHA, Conventional and Jumbo loans, analyzed titles, Appraisals, 1008,1003, L.E.’s and CD's. Experienced with working via.
- Assisted senior underwriters by collecting information concerning applicants and evaluated them based on standard underwriting guidelines.
- Revised GAP analysis by comparing AS-IS and TO-BE process flow documents, identifying inefficiencies and bottlenecks; recommended and implemented process improvements that reduced turnaround time.
- Pioneered the advancement of app features and functionalities through thorough analysis of information needs; formulated Business Requirement Documents, Functional Requirement Documents, and Use Requirement Documents. This initiative resulted in a substantial reduction in software bugs and a commendable enhancement in user retention rates.
- Cleaned data tasks by identifying and rectifying data type errors, eliminating duplicated rows, and improving accuracy, resulting in an increase in data reliability and reduction in data processing time.
- Developed and executed comprehensive data mapping and logical data modelling strategies, creating class and ER diagrams; optimized SQL queries to streamline data retrieval processes, resulting in a significant weekly time savings of 15+ hours.
- Analyzed and optimized SQL database queries, improving data retrieval speed and enabling real-time analytics for Mr. Cooper, resulting in timely decision-making and customer satisfaction. Perform exhaustive testing, methodically logging defects, and rigorously confirming bug resolutions; instrumental in driving product excellence and streamlining development operations.
- Spearheaded the development of QA processes, executing testing, defect tracking, and post-fix validation; pivotal in enhancing product quality, reducing post-release issues by a fair %, and streamlining development workflows for improved efficiency.
Education
Bachelor of Science - Computer Science
Nnamdi Azikwe University
Nigeria07.2014
Skills
● Applications: JIRA, Confluence,Azure, SQL, Tableau, Microsoft Word, Excel, Outlook, PowerPoint, Visio, Asana, Slack, SharePoint and ServiceNow
● In-depth Knowledge of both the waterfall and Agile (SCRUM) methodologies and the ability to work on projects simultaneously using a combination of both methodologies
● Project Management: Project planning and Scheduling, Negotiation, Analytical Thinking,, Incident, Change, Request Management, Service Catalog and Knowledge
Adaptability, Budget Management, Agile, Scrum, Facilitating, Epics Quality Assurance, Software Requirements, User stories, Unit Test and Continuous Improvement
● In-depth knowledge of :ERP, SDLC and CLOUD MIGRATION
● Business Analysis: Requirement elicitation, Business process design, Functional specification
● Client support: Requirement intake, requirements review, change management, User Acceptance testing, and sign-off
● Excellent communication: Demonstrate outstanding understanding and communication when working with clients, customer satisfaction, and Customer service
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- Power BI,SQL,Data Science & Analytics( Colaberry certified)
- Fraud Prevention and AML (Anti Money Laundering) -Certified
Timeline
Project Manager | Operations Coordinator
Meta Source LLC
06.2022 - Current
Project Manager II
The Federal Savings Bank
03.2019 - 05.2022
Mortgage Analyst
Mr. Cooper
02.2016 - 02.2019
Bachelor of Science - Computer Science
Nnamdi Azikwe University
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