CHIDI IHEKERE

o Redesigned and actively working Work-in-Progress KPIs, resulting in an average 30% conversion to cash and $1.6MM EBITA increase.

o Closely collaborate with internal key stakeholders to maintain a robust pipeline with strategic customers, resulting in revenue targets exceeding the tenure of the role.

o Coach and mentor Customer Success team to address problems head-on, implement successful corrective actions, and protect recurring revenue. Identified $500k in non-submitted warranty claims negotiated with OEMs, resulting in 95% payment.

o Analyze service technician KPIs, including profitability rate, to realize a net reduction of payroll averaging 17% per quarter.

o Innovate service line offerings and implemented monthly vendor training in essential account portfolio to grow profitability by 15% YOY.

o Designed Quoting Shared Services, centralizing and increasing output of quotes to prospective customers by 30% and increasing company revenue by 15% in sixty days.

o Prepare regular flux analysis for all 8 branches for trends to produce data-driven insights to reallocate capital and opportunities for cost reduction. Implemented and monitor standardized warranty procedures to ensure compliance with vendor reimbursement guidelines and maximize warranty claim returns.

o Created recruiting and onboarding programs for all service employees to standardize process excellence, promote engagement, and reduce employee time-to-value.

o Examine branches' reporting and inspect performance for OSHA Compliance and potential risk.

o Assist with special marketing projects by facilitating convention booths, recruiting new employee talent, and contacting various buyer profiles to explain new marketing campaigns.

o Increased sales in four-state territories by 38% within one year through cold calls, face-to-face prospecting, and trade show exhibitions.

o Recognized as Top Salesperson from 2009 – 2015 by creating and maintaining a consistent sales pipeline.

o Data mined and analyzed strategic account KPIs to protect revenue, including monitoring customer spend rate, lease term expiration, credit acquisitions, and other incentives to increase retention.

o Communicated regularly with territory, regional, and strategic managers for daily support and strategic account planning.

o Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

o Researched competitor activity and used findings to develop sales growth strategies.

o Attended trade shows and industry events to promote company products and services.

o Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to improve employee time management and increase productivity.

o Presented KPIs, trend analysis and data-driven recommendations to Senior Management for optimal operational wage and service efficiencies and increased profitability.

o Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

o Standardized practice of mining existing accounts in Salesforce for up-sells of additional equipment and parts.

o Dispatched and supervised 85-90 direct report technicians for customer-centric and quality delivery.

o Prepared OSHA and compliance reports to support regulatory and internal audit efforts.

o Received credentials as a Certified Forklift Trainer.

o Dispatched 30 direct report technicians to maintain deadlines and fully staff shifts while minimizing overtime costs.

o Created and implemented generator service and sales plan offerings to identify and address new buyer profiles.

o Created annual department budget, recorded monthly revenue and variance analysis, and reconciled liability accounts for consolidation and audit compliance.

o Monitored workflow to improve employee time management and increase productivity.

o Maintained compliance with company policies, objectives, and communication goals.