Chidi Olunkwa

• Boosted audience engagement by managing social media platforms and refining content strategies to align with target demographics.
• Developed style guides and brand voice standards, ensuring consistency across all marketing channels.
• Led cross-functional collaboration to unify messaging and improve brand visibility across multiple platforms.
• Analyzed key metrics (website visits, clicks, conversions) to refine strategies for maximum impact.
• Provided personalized coaching to team members, enhancing overall communication effectiveness and professional skillsets.

Key Achievement: Increased social media engagement by 35% within six months through targeted campaigns and cohesive branding.

• Scheduled and coordinated over 50 surgeries per month, ensuring accurate pre-op and post-op arrangements while reducing scheduling delays.
• Secured insurance authorizations and conducted verification, streamlining patient navigation through complex procedures.
• Addressed patient inquiries with empathy, enhancing satisfaction and delivering service recovery when needed.

Key Achievement: Reduced patient wait times by 20% by optimizing scheduling workflows and improving communication between staff.

• Achieved a 98% accuracy rate in charge entry for multi-specialty physician billing, adhering to compliance requirements.
• Indexed clinical documents into OnBase systems, improving accessibility for operational teams.
• Assisted in quality assurance processes, addressing discrepancies to maintain streamlined workflows.

Key Achievement: Improved billing timelines by 10% through effective data reconciliation and process enhancements.